• Working on digital service platform (DSP) running more than 5000 services
• Configuration of direct carrier billing services with more than 20 partners
• API creation, usage, modifications & API manager troubleshooting
• Zabbix server alarms configuration, KPIS configurations & overall administration
• Configurations of subscription/on-demand services with required products and offers
• Working on relational RDBMS oracle DBs
• Working on nonrelational DBs mongo DB
• Otp services configuration and management
• Charging gateways & troubleshooting
• Messaging gateways & troubleshooting
• Linux/Unix server administration
• Content management system configuration & troubleshooting
• Business management
• Provisioning data system for handling organization’s structure, user groups & user accounts
• Provisioning short codes configuration management
• Screening management and configuration
• Subscription management for more than 5k services/offers with millions of subscribers
• Campaign management for running the different campaigns in the system
• BPM approval flows configuration and management
• RBT tones, albums, categories, moods, artist, events creation and management
• Diagnostic framework configuration for product wise monitoring
• Report configuration & management for all the products using Pentaho
• Partner portal configuration management
• Partners on-boarding management
• Handling and supporting more than 20 partners
• Customer care portal configuration and management
• Admin portals configuration and management
• Remedy ticketing system management
• Management of production, preproduction, development & sit environments
• Professional documents creation
• Procedural sops creation for l1 teams
• Mop, RFC and RCA preparation and management

• Working experience of contact center applications Avaya, Genesys, CRM unison ETC
• Working experience of Huawei contact center core applications
• Working experience of windows and Linux servers
• Handling multiple projects in HBL
• Working experience of multiple recording, reporting and monitoring solutions
• Responsible for first& second level management
• Responsible for troubleshooting hardware and software problems
• Providing level 2 support and troubleshooting to resolve issues
• Managing more than 15 applications and providing frontend and backend support as well

• Responsible for first& second level management
• Responsible for troubleshooting hardware and software problems
• Providing level 2 support and troubleshooting to resolve issues
• Managing more than 15 applications and providing frontend and backend support as well
• Responsible for providing the solution within SLA by using ticketing system
• Responsible for generating the reports by using reporting tools & applications
• Providing customer support by handling the incident and providing solutions
• Responsible for installing and configuring the peripherals, components and drivers
• Toidentify and solve any problems that arises with computer networks and systems
• Monitoring the alarms and providing solution
• Maintaining data base and storages
• Responsible for timely escalation and solution of third-party applications
• Live monitoring and overall traffic management
• Todesign and implement new solutions and improve resilience of the current environment
• Worked on Huawei equipment (servers, routers, l2/l3 switches), additional
knowledge of ciscoproducts as well
• Performing all operational tasks
• DBs manual data extraction as per business requirement
• Providing instant solutions to customer’s problems
• User accounts management and configurations
• Managing DBs using different DBMS and data extraction as per the business need
• Team management
• Ability to learn new technologies quickly
• Problem identification skills
• Vendor management and end-user handling
• Client, partners & customers management
• Audit management and compliance