Documentation Management:

Supervise the end-to-end process of preparing, verifying, and submitting all legal and contractual documents, ensuring compliance with company policies, industry standards, and regulatory requirements.
Collaborate with legal, operational, and financial teams to ensure seamless documentation for property transactions and agreements.
Maintain an organized and up-to-date repository of all client and company records for easy retrieval and audit readiness.

Customer Service Excellence:

Lead a dynamic team to deliver top-notch customer service by resolving client queries, addressing complaints, and guiding clients through the property acquisition process.
Establish and maintain effective communication channels to ensure a customer-centric approach.
Proactively collect and act on client feedback to improve service quality and client satisfaction.

Team Leadership:

Train, mentor, and evaluate team members to enhance their skills and maintain high-performance standards.
Implement task management systems to optimize team productivity and ensure timely delivery of objectives.
Foster a collaborative and supportive work environment to drive innovation and employee satisfaction.

Process Optimization:

Identify bottlenecks in documentation workflows and implement process improvements to reduce turnaround times and improve accuracy.
Integrate digital tools and software to streamline documentation and customer management processes.
Regularly audit procedures to ensure alignment with changing regulations and market trends.

Assist the Manager in planning and executing customer service functions.
Ensure that team addresses customer inquiries and concerns promptly and professionally.
Assist in resolving Clients concerns and developing customer focused environment
Responsible for implementing workflow procedures based on direction from the General Manager.
Supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of the workplace.
Client dealing, handling queries, and resolving their issues to make them satisfied.
After Sales Client Services regarding Ledgers, Installments, Allocations, Surcharges, Refunds, Merging, Shifting, and Development.
Verification of Affidavits for Authority Letters/misplaced documents/change in credentials.
Organizing an archiving system.
Labeling, sorting and categorizing documents for ease of use.
Retrieving documents upon request.
Outlining a long-term storage strategy.
Adhering to regulatory requirements.
Working with colleagues to ensure consistency of documentation practice across the company.
Training employees on efficient documentation usage.
Assisting with both internal and external audits.
Ensuring documentation integrity.
Controlling access to documents.
Removing documents that are obsolete.
Utilizing storage software and applications for electronic filing.
Performing transcription and conversion work.
Proofreading documents upon request
Any other tasks assigned by the management.

Client dealing, handling queries, and resolving their issues to make them satisfied.
After Sales Client Services regarding Ledgers, Installments, Allocations, Surcharges, Refunds, Merging, Shifting, and Development.
Verification of Affidavits for Authority Letters/misplaced documents/change in credentials.
Organizing an archiving system.
Labeling, sorting and categorizing documents for ease of use.
Retrieving documents upon request.
Outlining a long-term storage strategy.
Adhering to regulatory requirements.
Working with colleagues to ensure consistency of documentation practice across the company.
Training employees on efficient documentation usage.
Assisting with both internal and external audits.
Ensuring documentation integrity.
Controlling access to documents.
Removing documents that are obsolete.
Utilizing storage software and applications for electronic filing.
Performing transcription and conversion work.
Proofreading documents upon request

Client dealing, handling queries, and resolving their issues to make them satisfied.
After Sales Client Services regarding Ledgers, Installments, Allocations, Surcharges, Refunds, Merging, Shifting, and Development.
Verification of Affidavits for Authority Letters/misplaced documents/change in credentials.
Supervision of transfer Execution.
Involve in strategies to increase recoveries.
Issuing Inventory to the dealer network as per the availability.
Sale Units to Walk in Clients and Properly Guide them about Maps and Policies, Also guide them about long term investments and make their investment secure.
Recovery of installments and guidance of payment plans, resolve issues regarding payment updates and receipts.
Supervision of call center staff for effective recovery calls.
Review consolidated Reports Regarding Customers, Transfers, and Audits of Transfer Files.
Coordination with Audit department, Accounts department, and System administration department for transfer proceedings.
Assisting in making Demand Notices, Arrear Notices, Cancellation Notices, and any other communication documents with clients.
Any other task assigned by the Respected GM.

Entering Customer and Account data from source documents within time limits. Compiling, verifying the accuracy, and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output. Responsible for clerical and administrative duties related to the delivery of training and programs.

Recruiting and staffing.
Performance management and improvement tracking systems.
Employee orientation, development, and training logistics and record keeping.
Employee relations.
Communication between the company and employees.
Compensation and benefits administration and record keeping.
Employee safety, welfare, wellness, and health reporting.
HR filing system.
Disbursing the Salaries.
Dealing with all The Bank's Related Tasks.
Overseeing the ordering, sales, and accounting of tickets.
Supervising the selection, placement, and promotion of ticketing staff.
Overseeing staff training activities and designing motivational strategies.
Managing and troubleshooting the computer ticketing system.
Ensuring compliance with company and industry standards.
Meeting with event promoters and company representatives.
Preparing ticket office reports.
Assisting with the collection and distribution of marketing material.
Interacting with customers and handling complaints.
Maintain daily records of business transactions including ticket sales, receipt deposits, complimentary tickets, and bad debts.

Promptly handle assigned issues and tasks through internal systems.
To ensure excellent customer service and teamwork practices at all times.
Perform basic office support functions when not supporting the admin team.
Carry out ad-hoc daily and weekly tasks as assigned by the Head of Corporate Services in support of departmental operations and objectives.
Act as the local IT Systems Officer, providing support and first-line response to general IT inquiries from users.
Providing IT support to users at post – Including Other Department users based in the office.
Undertaking regular and ad hoc approved upgrades to the system.
Reviewing, procuring, and installing approved hardware.
Portable equipment support (e.g. PDAs, Tablets, Laptops, Mobile phones).

Worked as an assistant to the networking and telecom experts. Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required.

Provided free troubleshooting and repair estimates for client approval Ensured that the center has replacement kits and spare parts for any planned repair and order these from manufacturers as required. Opened, disassembled, repaired, replaced parts, and reassembled units when done. Tested repaired units and advised clients when they could retrieve their units Sold cellphones, and cell phone accessories to customers who visited the store.

Duties included greeting customers, identifying cell phone problems, fixing software related issues, running tests, assessing functionality, replacing parts, maintaining repair records and assisting seniors in different tasks.