خلاصہ

I strive for optimal utilization of my skills, abilities, education and experience to achieve organizational objectives and personal growth. I like to work with the organization for a longer term to benefit both, organization and myself.

پراجیکٹس

All In One(Web base)

تجربہ

کمپنی کا لوگو
Technical Support Engineer
HosterPK
نومبر ۲۰۱۹ - موجودہ | Rawalpindi, Pakistan

· Monitoring and resolve tickets in WHMCS
· Create and Restore backup of websites from the servers
· Adding nameservers, DNS records, SSL on Domains
· Fix error coming in Websites and Wordpress by WHM/CPanel
· Power-MTA installation, configuration, optimization
· Installation, configuration and troubleshooting in PLESK
· Installation and configuration of Mailing Software  (Mailwizz/Interspire)
· IPs registration, monitoring (blacklisting/whitelisting)
· Enabling & Editing  DNS records
· Giving online support to the customers and the clients

کمپنی کا لوگو
System Support
City University Consultancy Services & Research - City Soft
فروری ۲۰۱۷ - اکتوبر ۲۰۱۹ | Islamabad, Pakistan

· Install and Configure Windows Servers/PCs
· Setup, Secure and Manage Microsoft Systems
· Diagnose, troubleshoot, and resolve hardware or other network problems
· Resolve general and technical queries using all platforms, i.e. on-site, remotely and or telephonically
· Manage and resolve customer complaints

کمپنی کا لوگو
Enterprise Support Operation Officer
Telenor
اگست ۲۰۱۷ - نومبر ۲۰۱۷ | Islamabad, Pakistan

· Providing services to internal customers and maintaining operations.
· Troubleshooting & resolution of all front-end issues
· Vendor coordination for operations and maintenance.
· Prioritizing and managing many open cases at one time
· Supporting the roll-out of new applications.
· Track user calls and resolve on IT helpdesk.
· Capability of understanding end user problem.
· Document Control, project reporting, IT and system inventory management.

کمپنی کا لوگو
Customer Service Representative
Prime BPO
اگست ۲۰۱٦ - نومبر ۲۰۱٦ | Rawalpindi, Pakistan

· Getting domain knowledge of the company
· Working on in house project with team

تعلیم

COMSATS Institute of Information Technology
بیچلرز, بی سی ایس / بی ایس,  BACHELOR IN COMPUTER SCIENCE (BS)‎
Computer Communication Network
فی صد 66%
2017
Punjab College of Information Technology (PCIT)
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), FSC. Pre Engineering‎
Math, Physics, Chemistry
فی صد 55%
2011
Sir Syed Public School Chaklala Road
میٹرک / او لیول, سائنس, matric‎
Computer Physics Chemistry Math
فی صد 76%
2009

پیشہ ورانہ مہارتیں

متوسط Active Directory
متوسط Interspire
متوسط MailWizz EMS
متوسط MS Exchange
متوسط Packet Tracer
متوسط PLC Network
متوسط Plesk
متوسط Power MTA
متوسط Putty
متوسط Servers
متوسط Virtual Machines Command
متوسط Vm Ware
ابتدائی Whm c-Panel
ابتدائی WHMCS

زبانیں

ماہر اردو
متوسط انگریزی

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