Render a keen eye for detail to create, process, distribute, and release import documentation to ocean lines and freight forwarders in a timely manner.
Develop and strengthen long-term working relations with clients to deliver updates on shipment status.
Offer first-rate support to VIP accounts with customs clearance and transportation as well as address and determine any issues or concerns to ensure optimum satisfaction.
Acquire customs clearances quickly and made deliveries in good time by organizing movement of goods, consignments, and flow of paperwork and filing customs clearance documents for imports.
Achieve bottom-line results by supervising import documentation process, such as commercial invoices, packing lists, and bills of lading while following customs regulations.

Key Accomplishments

Streamlined and supervised logistics operations, including quality management, transportation, and warehouse tasks in line with strategic requirements to ensure seamless and efficient workflow.
Significantly raised efficiency as well as minimized costs by performing audits of import processes for recognizing areas for improvement and executing effective solutions.
Identified areas of improvement and conducted training employees to supervise dispatch/warehouse procedures and maintain TSA compliance regulations that improved overall efficiency.
Skillfully evaluated shipments to determine eligibility for special tariff treatment, NAFTA, and reduced duty rates, resulting in cost savings for clients.
Set a benchmark of excellence by delivering over 1000 ocean and Air shipments from Pakistan, China, Bangladesh, India, Turkey, Honduras, and Portugal to USA in compliance with customs regulations.
Succeeded in organizing the ocean and air freight shipments of FCL and LCL imports for various clients, ensuring timely and efficient transportation.

Organized and managed the transportation of products from origin to destination, ensuring timely delivery to meet customer demand.
Received and processed incoming products, overseeing the preparation and loading of shipments to prevent quality control issues.
Maintained warehouse capacity at optimal levels to ensure the timely delivery of goods and minimize the risk of stock shortages.

Key Accomplishments

Conducted regular reviews of freight costs, transportation rates, and raw material prices, implementing cost-saving measures to reorganize shipping and transportation processes.
Streamlined transportation logistics activities, including scheduling staff and arranging for the delivery of goods while minimizing delays.
Met all established deadlines as well as retained high customer satisfaction rating by overseeing the order fulfillment and transportation cycle.

Conducted eligibility checks and benefit verifications for patients, resulting in accurate billing and reduced claim denials. Proactively followed up on unpaid claims, ensuring timely resolution and minimizing accounts receivable.
Diligently reviewed patient bills for completeness and accuracy, obtaining missing information and ensuring prompt payment from insurance companies.
Efficiently submitted medical claims to insurance companies and payers, meeting all standard billing cycle timeframes and minimizing payment delays.

Streamlined processes and procedures to improve operating efficiency and timeliness.
Conducted quality assurance tests to discover errors and optimize usability, resulting in an enhanced customer experience and increase in customer satisfaction ratings.
Identified customer pain points and suggested process improvements, resulting in reduction in customer complaints and an improved Net Promoter Score (NPS).
Successfully identified and eliminated MAL (Misuse, Abuse, and Leakage) practices in new sales and other activations, resulting in increase in revenue and improved customer trust.

I work in Sybrid (Outsource partner Telenor Pakistan) as a CRO in inbound campaign for two years.
1 year as a Non CFL (Customer feedback loop) agent.
1 year as a CFL (Customer feedback loop) agent.