خلاصہ

Professional Experience:

Gul Ahmed Textile ( Retail Division) (Nov-2016 TO Date) :
• Associates in Supply Chain Management ( E-Commerce section)

• Look after the order management of E-Commerce demand
• Look after the receiving process from warehouse, branches and other location
• To stack the stock as per their allocated location
• Look after the reservation process as demand generated list
• Look after the dispatched process Co-ordinate with shipping dept., inventory dept. and finance dept. for reservation and
dispatched queries
• Make invoice in the retail pro system
• Make gate passes of all relevant issuance of stock

Working Experience in E-commerce (On-line) Warehouse:

• Execute all credit card (TCS and DHL) orders.
• Resolve local and international orders complain with coordination of marketing.
• Dispatch 3rd party orders (Daraz & Yayvo) also inform marketing team regarding sale returned.
• Execute and making out slip on software.
• Arrange and reserve stock for photo shoot.
• Coordinate with shipping depart for arrange POD.
• Reconcile TCS transaction with logistic and marketing department.
• Keep local & international parcels receiving record.
• Coordinate with marketing department for execution of IST (Internal Store Transfer)

Gul Ahmed Textile CS (Complain Orders) (jan-2017 to Date):

• Used to look after the complaint management
• Interact with customer (international & domestic) via calls to entertain their complaints.
• Provide best solution to fix the complaints by arranging products from retails section or anyhow and ends up with a
satisfactory results.
• Used to handle most suffered customers with the complaints and entertain them with a compensation.
• Follow up with customers if there’s any delay upon fixing up the complaint.