خلاصہ

Hello,I am Faiza. I am Hardworking, Honest and Organized person.During my job time, I have become expert in client engagement and customer complaince.I have worked as trainer and i have trained as three batches, which includes new staff and old staff.


I am good in Leadership as well. I apply my skills and expertise in handling, counseling and providing support to employees, who are going through emotional and stucked in handling customer's issues. Along with this, I am skilled with adobe creative suit (photoshop, Illustrator, Corel Draw and Inpage) and Microsoft Office.

تجربہ

کمپنی کا لوگو
Internship
National Bank
اگست ۲۰۲۱ - اکتوبر ۲۰۲۱ | Rawalpindi, Pakistan

I done internship in National Bank.

کمپنی کا لوگو
Customer service Relation
U Micro Finance Bank
جنوری ۲۰۱۵ - دسمبر ۲۰۱۵ | Islamabad, Pakistan

Ensure friendly and responsive customer service by using excellent customer service skills.
Hands on practice on CMS,Sybase,vision,Alerts and cares(software).
Attending phone call of the customers.
Anticipating problems & needs of the customers.
Should be able to maintain the balance between a customer's requirements & business.
Reporting on Excel.
Provide help and advice to customers using organization product or services 

تعلیم

College of British Education System
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, ‎
Strategic Management & Leadership
2021
University of the Punjab
بیچلرز, بیچلرز ان آرٹس, B.A‎
درجہ B
2007

پیشہ ورانہ مہارتیں

ماہر Call Handling Skills
ماہر Complaint Management
متوسط Computer Operating
ابتدائی Concept Planning
متوسط Coordinate Meeting
ماہر CRM Knowledgec
ماہر Customer Satisfaction Skills
ابتدائی Peachtree Computer Accounting
ماہر Problem Solving Skills
متوسط Telephone Manner

زبانیں

ماہر پنجابی
ماہر اردو
متوسط انگریزی