Currently working as a Relationship Manager and responsible,
To provide personalised customer services to assigned Ufone Priority/corporate customers and ensure proper customer management.
Postpaid Target Achievement.
Customer retention and Churn Management.
Revenue monitoring and enhancement of assigned portfolio.

Have worked as Senior Executive for Postpaid Sales and Franchise CS, was responsible for the largest segment of Postpaid Sales and Customer Service Operations of assigned franchises in Lahore region.


Key Deliverables

Was Responsible for Postpaid Sales Target achievement and quality sales monitoring.
Daily/Weekly/Monthly Visits in order to ensure & monitor Post-paid Sales & Customer Care.
Provide full support to all franchises of assigned area and monitor all CS activities.
Provide resolution to system related problems faced at franchise centers.
Periodic training and development of the franchise staff on products and policies/ procedures.
Ensure monthly postpaid commission disbursement to franchises and their CSRs through channel planning and commissioning team.

Have worked in the capacity of Senior Executive for Postpaid Sales and Franchise CS, responsible for the largest segment of Postpaid Sales in Warid Telecom, I was responsible to monitor Customer Service Franchise Operations of assigned franchises in Lahore region.


Key Deliverables


Responsible for Postpaid Sales Target and quality sales monitoring.
Having a team of 30 CROs at 12 Franchises across the region.

Daily/Weekly/Monthly Visits in order to ensure & monitor Post-paid Sales & Customer Care.
Provide full support to all franchises of assigned area and monitor all CS activities.
Provide resolution to system related problems faced at franchise centers.
Periodic training and development of the franchise staff on policies and procedure.
Work to bring the standard of customer service up to the mark of Business Center.
Updating franchises about new services launched by Warid and getting customers feedback from the franchises about the service.
Monitor and analyze daily / weekly franchise customer service performance.
Conduct OKE (online knowledge evaluation) on assigned franchises on monthly basis.

Key Deliverables
To deal daily walk in customers.
Provide detailed information about Warid product & services.
Handle customer complaints and provide them FCR.
Customer retention.
Service level maintenance.
In-house postpaid/prepaid target achievement.
Coordination with backend teams to resolve customer complaints on priority.
Achieve assigned KPIs to score high in monthly PSM.

Key Deliverables

Take inbound calls
Answer customer queries (billing, tariff, new products & services etc,)
Customer complaints handling and provide them FCR
To maintain service level keeping in view calls quality & quantity.
Achieve assigned KPIs to score high in monthly PSM.

Have Worked as accounts and finace executive in Mobilink franchise and was responsible for

Cash handling
Sims and Scrath cards Stock Issuance& Maintenance
Salary making and Disbursement.
Banking
Reporting(P&L Balance sheet etc.)