A vendor relationship manager is responsible for building and managing relationships with companies that supply products and services to my organization. I  work to ensure that vendors meet or exceed our contractual obligations by delivering quality products and services on time. When a vendor relationship manager does his job correctly, he contributes to the efficiency, productivity and success of her company.
Good interpersonal skills are essential for this job.
Vendor relationship managers must be able to negotiate and collaborate with vendors at many different levels.
This requires good presentation and communication skills to ensure vendors understand their contractual requirements.
Vendor relationship managers also need good analytical qualities to monitor and review vendors’ financial and operational performances.
Managers must be good team players, working closely with colleagues in purchasing, quality, manufacturing and logistics to understand and meet their requirements and expectations of vendor performance.

Creating and enforcing policies for effective data management
Formulating management techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data
Devising and implementing efficient and secure procedures for data management and analysis with attention to all technical aspects
Establish rules and procedures for data sharing with upper management, external stakeholders etc.
Support others in the daily use of data systems and ensure adherence to legal and company standards
Assist with reports and data extraction when needed

Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing.>answer calls and respond to emails >handle customer inquiries both telephonically and by email>research required information using available resources>manage and resolve customer complaints>provide customers with product and service information>enter new customer information into system>update existing customer information >process orders, forms and applications>identify and escalate priority issues>route calls to appropriate resource>follow up customer calls where necessary>document all call information according to standard operating procedures>complete call logs>produce call reports

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.Main Job Tasks and Responsibilities:>deal directly with customers either by telephone, electronically or face to face>respond promptly to customer inquiries>handle and resolve customer complaints>obtain and evaluate all relevant information to handle product and service inquiries>provide pricing and delivery information>perform customer verification>set up new customer accounts>process orders, forms, applications and requests>organize workflow to meet customer time frames>direct requests and unresolved issues to the designated resource>manage customers' accounts>keep records of customer interactions and transactions>record details of inquiries, comments and complaints>record details of actions taken>prepare and distribute customer activity reports>maintain customer databases>manage administration>communicate and coordinate with internal departments>follow up on customer interactions>provide feedback on the efficiency of the customer service process.Key Competenciesinterpersonal skillscommunication skills - verbal and writtenlistening skillsproblem analysis and problem-solvingattention to detail and accuracydata collection and orderingcustomer service orientationadaptabilityinitiativestress tolerance