خلاصہ

Highly qualified, skilled professional with years of experience in the field now seeking for the suitable position to utilize my experience and my knowledge.

تجربہ

کمپنی کا لوگو
Manager Operations
Safehands Security Services
نومبر ۲۰۲۱ - موجودہ | Adelaide, Australia

Recruit, select, train, assign, schedule, coach, counsel, and discipline employeesEnforcing policies and procedures & implement changesSupervise patrolling, static and asset protection shiftsClient Dealing & InvoicingAccounts handling and salary disbursementAnalyze and improve organizational process and workflow

کمپنی کا لوگو
Account Specialist
Motive
اگست ۲۰۲۱ - نومبر ۲۰۲۱ | Lahore, Pakistan

Making sales to businesses on outboundHandling Client AccountsChecking and reporting on the campaigns progressEnhancing overall sales and promotions

کمپنی کا لوگو
Client Coordinator
ibex
مئی ۲۰۲۱ - جولائی ۲۰۲۱ | Lahore, Pakistan

Working on commercial leadsOutbound sales (Customers & Businesses)Order creation and processingCommunication between the client and the provider

کمپنی کا لوگو
Quality Assurance Specialist
ibex
اگست ۲۰۱۹ - مئی ۲۰۲۱ | Lahore, Pakistan

Evaluation and analysis of calls.Conducting coaching sessions with agents.Dealing with Internal/external escalations.

کمپنی کا لوگو
Compliance Specialist
ibex
اپریل ۲۰۱۷ - مئی ۲۰۱۹ | Lahore, Pakistan

Implementing companys compliance policy.  Detecting and stopping data leakage and fraud related activities.Live monitoring agents, calls and processes.

کمپنی کا لوگو
Sales Executive
DGS (Private) Limited
نومبر ۲۰۱۴ - اپریل ۲۰۱۷ | Lahore, Pakistan

Selling products to individuals and businessesProviding home solutions to customersArranging and scheduling the orders.

تعلیم

Coventry University UK
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA (innovative management)‎
Business
درجہ A
2010
South Bank University London
ڈپلوما, Advanced Diploma in Business Administration‎
Business Studies
مکمل
2008
University of the Punjab
بیچلرز, بیچلرز ان کامرس, B.com IT‎
Commerce L
درجہ B+
2004

پیشہ ورانہ مہارتیں

ماہر Active Listening
ماہر BPO Knowledge
متوسط British Accent
ماہر Call Control
ماہر Call Handling
ابتدائی Committed to Customer Services
متوسط Computer Savvy
ماہر Customer Care Representation
ماہر Customer Contact Skills
ابتدائی Customer Focused Sales
ماہر Customer Handling Skills
ماہر Customer Interaction Management
ماہر Customer Relation Management
ماہر Customer Satisfaction Management
ماہر Customer Support
ماہر Dispatch Skills
ماہر Ecellent Communication Skills
ماہر eCommerce Account Handling
ماہر Email List Management
ماہر English Fluency
ماہر Grammar Skills
متوسط Invoicing
ماہر Lead in
ماہر Listening to Customers
متوسط MS Excel
ابتدائی Multitasking Skills
ماہر Process Operations Handling
ماہر Quality Assurance
متوسط QuickBooks
ماہر Record Keeping
ماہر Relations Management Skills
ماہر Security Principles
ماہر Spreadsheet Navigation
ماہر Teleservices
ماہر Travel Logistics Management
ماہر Truck Dispatching
ماہر Typing Skills
ماہر Vehicle Examination
ماہر عمليات خدمة العملاء

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی