خلاصہ

Working experience of approximately nineteen years in the field of Transport Operations & Fleet management in 5 different Organizations

پراجیکٹس

Operations Task Force
Liquid Sulphur Transportation

تجربہ

کمپنی کا لوگو
Deputy General Manager-Operations/Client Relations
Hertz rent a car
مارچ ۲۰۱۱ - موجودہ | Lahore, Pakistan

Leading Operations and client relations of Central Zone.
Coordination with the corporate clients for the provision of services as per signed contracts.
Responsible for the renewal and negotiations of agreements with new and existing clients.
Member of HR panel for hiring of Operations staff, i.e operation officers, implant officers & drivers.
Coordination with the workshop staff for the maintenance of customer’s fleet
Responsible for the disposal/sale of old fleet as per market price.
Management representative of ISO 9001-2008 certification.

کمپنی کا لوگو
Operations Coordinator
Emirates Transport-UAE
اگست ۲۰۰۹ - اگست ۲۰۱۱ | Abu Dhabi, United Arab Emirates

Direct activities related to controlling of light & heavy vehicles.
Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
Direct investigations to verify and resolve customer complaints/query.
Coordinate with workshop staff in connection with vehicles maintenance.
To monitor the vehicles and drivers through in vehicle monitoring device (IVMD).
Sometime make a surprise visit to check vehicles at working site.
Responsible for monitoring of safety standard of tankers for Liquid Sulphur Transportation project
To make a monthly allocation report of all vehicles in operations.

کمپنی کا لوگو
Shift Supervisor- Bus Operations
Al Ghazal Transport-UAE
ستمبر ۲۰۰۸ - اپریل ۲۰۰۹ | Abu Dhabi, United Arab Emirates

Supervise the operational staff & bus drivers.
Coordinate with customers for quotations of buses on rental basis.
Responsible for the provision of buses to customers on time & any other query from the customers.
Responsible for fleet management of buses.
Responsible for the execution of new contracts.
Supervise the fueling of all vehicles.

کمپنی کا لوگو
Asst. Manager Operations/Complaints
Daewoo Pakistan Express Bus Service Ltd
جولائی ۲۰۰۳ - جولائی ۲۰۰۸ | Lahore, Pakistan

Coordinating all the Complaints or problems face by passengers & Cargo customers.
Dealing cargo customers in case of any misplacement/damage of their consignments..
Negotation with the passengers / Cargo customers for their claims of items misplaced/stolen/damaged due to company employee’s negligence.
Conduct inquiries from the staff against the passenger’s complaints/Cargo customers and took appropriate disciplinary action against them if found guilty.
Coordinating the problems face by service staff in all terminals throughout Pakistan.
Verification and Reporting on any unlikely EVENT.
Corresponding and reporting on the different issues with CEO, Management and other officials.
Responsible for the assurance of quality services provided by the company.
Ensuring and enforcing company rules and regulations in the company infrastructure.

تعلیم

College of Business Administration (CBA)
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, Masters in Business Administration (Executive)‎
Accounting & Finance
CGPA 2.0/4
2004

پیشہ ورانہ مہارتیں

ماہر creative and produce a motivated team-oriented
ماہر freight transportation
ماہر Highly computer proficient
ماہر MS Outlook
ماہر safety and training is preferred • Familiarity
ماہر Ability to work online
ماہر Ability To Work To Deadlines
ماہر Accountable
ماہر Accounts Administration
ماہر Accounts Administration
ماہر Accounts Management Sklis
ماہر Active Transportation
ماہر Building Codes & Regulations
ماہر Calm Personality
ماہر Car Parts Knowledge
ماہر Client Management
ماہر Client Service Oriented
ماہر Clients Key Accounts Administration
ماہر Complaint Management
ماہر Composition Knowledge
ماہر Configuring Software
ماہر Conservation Awareness
ماہر Customer Focus
متوسط Data Access
ماہر Data Comparison
متوسط Data Extraction
متوسط Data Mining
ماہر Data Researching
ماہر Database Management 
ماہر Dispatch Skills
ماہر effective planner
ماہر Efficient In Computer Skills
ماہر Email List Management
ماہر Email Writing
ماہر End to End Processing
ماہر Excellent English Communication Skills
ماہر Fleet Management
ماہر Good Communicator
ماہر Handling Assignments
ماہر HFO Operations Handling
ماہر Inbound Call Center
ماہر Installation Process
متوسط Inventory Management
ماہر Italian Cooking
ماہر Knowledge Of Internet Applications
ماہر Logistics
متوسط Logistics Management
ماہر Logistics Operation
ماہر Manage Client Relationships
ماہر Managerial Skills

زبانیں

ماہر انگریزی

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