خلاصہ

Highly astute, energetic and team spirited with strong work ethic, able to fill numerous roles. Accurate, precise and highly ethical in all work related assignments-able to immediately contribute to corporate goals and objectives. Fast learner with high energy and can exceed expectations.

پراجیکٹس

Guest Care, Etiquettes & Courtesy CERTIFICATE
Weldon Certificate
Certificate of Achievement
Tour Guide Licence

تجربہ

کمپنی کا لوگو
Senior Sales & Operation Manager
Net Tours & Travel UAE
ستمبر ۲۰۱۲ - موجودہ | Abu Dhabi, United Arab Emirates

• Acting as team leader of sales Team.
• Keeping informed of new developments in the competition, city or state anticipating potential negative and positive impacts on the business and adapting strategy accordingly.
• Maintain and upkeep of all business segments and analyzes business trends close monitoring of competition rate, occupancy and market share figures.
• Identify Key Accounts, (KA) Key Prospects (KP) and Other Active Files (OAF) and set priorities in daily work schedule. Survey of market, analyses and make strategies to improve company profile.
• Planning work schedules and maintaining weekly and monthly activity reports.
• Group operation handing in Desert Camp
• Arrange program & event in desert as Per Client request, like dance shows, Gala dinner, DJ & music, Company logos on cars, Musical Shows, Stage & light set up.
• Arrange the cars for guest with Serial No and Guest names, from arrival to camp and departure from camp.
• Monitor the Quality service for guest.
• Ensure that the day-to-day operations of a business run smoothly.
• Ensure project milestones are met.
• Ensure safety regulations are adhered met.
• Motivate employees.
• Multitask.
• Lead people.
• Work within an established team.
• Manage projects successfully till their completion.
• Manage offices.
• Draw up annual budgets and report on performance against budget

کمپنی کا لوگو
Senior Sales & Operation Executive
Al Dhafra Tourist Village
اپریل ۲۰۱۱ - اگست ۲۰۱۲ | Abu Dhabi, United Arab Emirates

• Acting Restaurant Reservation & Cruise supervisor.
• Working with team managers to plan how to approach contacts and creating effective business plans for making sales in a particular area
• Ground Handling of Costa Cruise Guest in Abu Dhabi.
• Co ordinate with Hotels & Travel Agents to improve the Business of Company.
• To maintain a prompt and accurate follow up and trace system for the Director /s Correspondences.
• Check Pew station queues and take action accordingly.
• Deal with agents & Travel companies regarding reservation Cruise & Restaurant.
• Prepared uplift report.
• Group handing and arranging the quality service on Boat.

کمپنی کا لوگو
Tours Sales & Operation Executive
Desert Rose Tourism LLC
اگست ۲۰۰۹ - مارچ ۲۰۱۱ | Abu Dhabi, United Arab Emirates

• Issuing full packages for our corporate client’s outbound and inbound including sightseeing city tours, dinner cruise and desert safaris.
• Party Organization for big Groups with special Requests/Planning, Preparing and Supervising Medial Congresses & Events.
• Organize farm trip for travel Agents & Tours Companies.
• To ensure that all correspondence and offers related to the sales team goes out within maximum of 24 hours
• Organize Parties & Team Building Program.
• Issuing hotel bookings, car rentals and insurance for our clients both corporate and walk-in.
• Ground Handling of Costa Cruise Guest in Abu Dhabi.
• Direct passenger dealing regarding reservation and ticketing matters.
• Preparing daily sale report in Ms Excel.
• Group operation handing in Desert Camp
• Lead people.
• Work within an established team.
• Manage projects successfully till their completion.
• Manage offices.
• Draw up annual budgets and report on performance against budget

• Arrange program & event in desert as Per Client request, like dance shows, Gala dinner, DJ & music, Company logos on cars, Musical Shows, Stage & light set up.
• Arrange the cars for guest with Searil No and Guest names, from arrival to camp and departure from camp.
• Monitor the Quality service for guest.

کمپنی کا لوگو
Chief Concierge
Al Raha Beach Hotel
اپریل ۲۰۰۵ - اگست ۲۰۰۹ | Abu Dhabi, United Arab Emirates

• Responsible for obtaining update tour information regarding places of interests and other similar spots intended for tourists. Provide monthly entertainment and activity information at Concierge Counter for guests.
• Oversee the operations of the bell service and ensure it smoothly without delay or mishandling.
• Responsible for the daily roster under the jurisdiction.
• Maintain logbooks for recording of the daily operations of the Concierge, Transportation and Bell Service. Ensure all activities are properly logged down with clear record.
• Assist in training of all subordinates in coordination with job related standard, policies and procedures. Ensure all subordinates follow above standard and P&P accordingly.
• Maintain clear, proper and accurate records of all luggages kept at concierge storeroom.
• Monitor Transportation Supervisor to finish all assignments given by management, and to keep proper records of all transportation activities.
• To organize own time & set up priorities ensuring maximum use of working day.

تعلیم

Hazara University, Dodhial
بیچلرز, بیچلرز ان آرٹس, ‎
Fine Arts, Educational Psychology
درجہ B
2004
BISE
انٹرمیڈیٹ / اے لیول, فیکلٹی آف آرٹس, ‎
Fine Arts, Educational Psychology
درجہ B
2002
BISE
میٹرک / او لیول, سائنس, ‎
Biological Sciences, Chemistry, Mathematical Economics
درجہ B
1999

پیشہ ورانہ مہارتیں

ماہر Admirative Assistance
ماہر Adventure Travel
ماہر Branch Support.
ماہر British Accents
ماہر End To End Sales
ماہر Generate Lead
ماہر Global Business Development
ماہر Handling Assignments
ماہر Production Quality Monitoring
ماہر Strong Communication
ماہر Tourist Guide
ماہر Travel Guide
ماہر عمليات خدمة العملاء

زبانیں

متوسط ہندی
ماہر اردو
متوسط عربی
ماہر انگریزی

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