Team Leader Sales & Operation (Adidas/UAE)
Monitor service standards to ensure the maximum conversion of clients.
Handle customer queries and complaints to follow up with CRM team for timely update database.
Conduct seasonal training session with team members to provide detailed knowledge for ongoing campaigns and product.
Develop weekly business report to highlight performance of staff on given targets.
Provide feedback to first line manager on branch KPI's to take constructive measure for achieving set targets.
Conduct sales analysis, follow up on market trends and monitor the competitors activity.
Propose ways to improve the business in store merchandising, customer service standards, product mix.
Produce quantitative and qualitative sales report.
Maintain records of sales and prospective clients for creating more opportunities to improve growth of branch.
Actively participates to support sales associates to generate maximum business in order to reach monthly targets.
Coordinate with the back office, suppliers, logistics, marketing and merchandising team regards of new launches, In store animation or renovation and provide feedback accordingly.
Achievements
Net sales contribution in Branch around 35% during 2015 -2016.
Increase customer conversion rate from 12.1% to 15.5% in 2016.
Achieved highest footwear sales contribution in 2016.
Training champion for conduct seasonal training and staff development.
Received (Living with CEI Model) Award in 2016.

Assistant Manager (Pizza Hut /United Kingdom)
Key Responsibilities
Develop customer relationship through all available resources and conduct regular checks on collected data to update systems.
Forecast sales on quarterly bases after reviewing the last year sales during same period.
Maintain all essential quality performance standards in branch such as CHAMPS, CER, and Balance score card.
Conduct routine visits in allocated areas to manage the promotional activities to obtain maximum customers.
Prepare weekly sales reports and action plans for upcoming periods.
Disseminate essential product and promotional knowledge in entire team members and ask for their feedback's to overcome any issues.
Keep record of inventory for reducing additional cost and update the system on regular bases.
Handle customer complaints via email, phone calls or directly reported from head office and provide detailed report to concern Area Manager.
Achievements
1.Branch sales increased by 15% during 2012 -14.
2.Obtain Excellence award consecutively for 5 quarters.
3.Reduce the franchise product cost nearly 9% in 2013.
Volunteer Work Experience 2013-2014
University of Bedfordshire
International Office. Work as student coordinator and course representative in international office to support all new and existing students during their course work.