خلاصہ

I'm a Sales and Technical Support specialist with 7 years of experience providing phone, email and chat support for customers across local and international business.

I provide quality support for various issues such as internet connections, software related issues, emails and ordering the products on eCommerce platforms depending on the project I am working on.

I have a demonstrated history of working in the computer software industry. Skilled in Sales, Marketing, Microsoft Excel, Business Development, and Marketing Strategy. Strong sales professional with a Bachelor’s Degree focused in Computer Science from Virtual University of Pakistan and a continuous business study from Allama Iqbal Open University.

I am very experienced with using Zen desk, PMS, Jira and a large number of calls in timely manner and a professional support to all clients.

پراجیکٹس

Instprint UK
Galaxy Logo

تجربہ

کمپنی کا لوگو
Senior Business Development Executive
Programmers Force
دسمبر ۲۰۱۹ - موجودہ | Lahore, Pakistan

U1c1aWIzVnVaQ0JUWVd4bGN5d2dWR1ZoYlNCdFlXNWhaMlZ0Wlc1MA==

کمپنی کا لوگو
Chief Customer Service Officer
Sharp Import LLC
مارچ ۲۰۱۹ - مارچ ۲۰۲۲ | Sialkot, Pakistan

SGFuZGVsaW5nIHRlYW0gb2Ygc3VwcG9ydCByZXBz

کمپنی کا لوگو
Online Sales Manager (E-commerce executive)
InstaPrint
جولائی ۲۰۱۷ - فروری ۲۰۱۹ | Lahore, Pakistan

کمپنی کا لوگو
Operation Manager
Super Cinema - Sialkot
جولائی ۲۰۱۳ - جون ۲۰۱۵ | Sialkot, Pakistan

Head of call center department, taking calls sometime, reserving seats.

Assist the manager in organizing, planning and implementing strategy for the multiple shows.

Coordinate operations.

Ensure schedules and objectives are met.

Managing indoor environment, checking staff.

Supervise and motivate staff.

Monitor operating costs, budgets, and resources.

Communicate with clients and evaluate their needs and specifications.

Create reports, analyze and interpret data.

Drive recruitment process and training & development.

Dealing with any problems or complaints.

Secure adherence to company.

Being responsible for health and safety, for example, making sure fire exits are not blocked.

تعلیم

Allama Iqbal Open Univeristy
ماسٹرز, ایگزیکیٹو ماسٹرز ان بزنس ایڈمنسٹریشن, Executive MBA‎
Marketing Management
CGPA 3.0/4
2020
Virtual University of Pakistan
بیچلرز, بیچلرز ان سائنس, BSCS‎
Computer Science
2017
Virtual University of Pakistan
بیچلرز, بیچلرز ان ٹیکنالوجی, Programming/IT‎
Computer Science
CGPA 2.8/4
2017

پیشہ ورانہ مہارتیں

ماہر Typing
ماہر Appointment Dealing
ماہر Branch Support.
ماہر Client Support
متوسط Computer Operator
ماہر Creative Abilities
ماہر Customer Services Oprations
ماہر Expert in teaching Quran
ابتدائی Export Documentation Management
ماہر Feedback Assessment
ماہر Good Speaking
ماہر Handling Assignments
ماہر Inbound Call Center
ماہر Inbound Sales
ماہر Marketing Email Writing
ماہر nline Marketing
ماہر Operational Tasks Handling
ماہر Record Keeping
ماہر المبيعات عبر الهاتف
ماہر عمليات خدمة العملاء

زبانیں

ابتدائی ہسپانوی
ماہر اردو
ماہر انگریزی