خلاصہ

Seeking a challenging career with a progressive organization, where I could use my skills and gain more professional experience.

پراجیکٹس

Mentor Support System

تجربہ

کمپنی کا لوگو
Network support officer
Bestway Cement Limited
جون ۲۰۲۰ - موجودہ | Islamabad, Pakistan


Responsible for implementing, maintaining, supporting, developing and, in some cases, designing communication networks within an organisation or between organisations. Their goal is to ensure the integrity of high availability network infrastructure to provide maximum performance for their users.
Installing new software.
Installing new hardware (servers, printers, computer workstations, etc.)
Setting up user accounts, permissions and passwords.
Overseeing security of all systems, especially the internet, and installing antivirus protection.
Fixing network faults
Network maintenance
Technical support for people using the network
Training staff on new systems
Day to day admin and monitoring of network use
Planning future improvements, suggesting IT solutions to business problems
Making sure all IT meets industry standards
Supervising helpdesk staff If you choose to work for a large company, it’s likely you’ll have a designated area of the network to work on; if you work for a smaller company you’ll probably be in charge of the entire network.

کمپنی کا لوگو
IT Support Engineer
Uniplace
ستمبر ۲۰۱۸ - فروری ۲۰۲۰ | Islamabad, Pakistan


Practiced troubleshooting with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boost system performance by thoroughly evaluating and correcting different hardware and software issues.
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Dedicated to serving individuals with special needs with utmost respect and consideration.
Deep passion to help guide clients to their full potential. Monitor behaviors of clients and encourage to participate in appropriate activities as noted within plan of care. Provide assisted daily living skills to ensure proper care.

And

 Executed various techniques, including active directory and update directory to maintain servers and systems on regular basis, keeping networks fully operational during peak periods
 Helped streamline repair processes and update procedures for support action consistency
 Analysed Improper forwarder configuration and Incorrect DNS name registration issues to identify troubleshooting methods needed for quick remediation
 Removed and replaced malfunctioning components to correct hardware problems
 Broke down and evaluated user problems using test scripts, personal expertise and probing questions
 Configured hardware, devices and software to set up work stations for employees
 Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes

کمپنی کا لوگو
Customer Sales Representative (CSR)
Prime BPO and Communications
جنوری ۲۰۱۸ - ستمبر ۲۰۱۸ | Rawalpindi, Pakistan


Working as CSR on project of final expense insurance policy in USA and with several states.

کمپنی کا لوگو
Software Engineer Intern
Precise Tech
مارچ ۲۰۱۷ - اگست ۲۰۱۷ | Islamabad, Pakistan

-Computer programming and coding.
-Learnt resolving ERP technical issues.

تعلیم

UAAR
بیچلرز, بیچلرز ان سائنس, BS IT‎
Information Technology
CGPA 2.9/4
2017
University of Arid Agriculture, Murree Road
بیچلرز, , BS information Technology‎
Bachelor of Applied Science (Hons.)
CGPA 2.9/4
2017

پیشہ ورانہ مہارتیں

متوسط A+ Certified IT Technician
متوسط Access Networks
ماہر Accounts / Manager
متوسط Accounts Management Sklis
متوسط Active Directory
ماہر Adoptable To Changes
متوسط Aftersales Skills
ابتدائی Amazon AWS Command
متوسط American Accent
متوسط Analytical Problem Solving
ماہر Analytical Skills
ابتدائی Apache
متوسط Application Networking
متوسط Aseptic Technique Knowledge
متوسط Attention to Detail and Organization
ماہر Automobile Knowlege
ابتدائی AWS
ابتدائی BPO Supervision Skills
متوسط British Accent
متوسط Call Handing
ابتدائی CCNA
ماہر Chat Support
ابتدائی Cisco Firewall Security
متوسط Clear and Effective Communication
متوسط Client Aquisition
ابتدائی Client Deaaling
ابتدائی CodeIgniter 
ماہر Computer Application Command
متوسط Computer Hardware Installation
متوسط Computer Network Operations
متوسط Computer Networking Operations
ابتدائی Configuration Switches
ابتدائی Coordination Skillls
متوسط Creative Desing Skills
متوسط Custom Software Development
متوسط Customer Acquisition Skills
ماہر Customer Acquisition Strategies
ماہر Customer Analysis
ماہر Customer Contact Skills
متوسط Customer Satisfaction Management
ماہر Customer Service Representative
ابتدائی Cyber Security
ابتدائی Cybersecurity
متوسط Data Backups
ماہر Data Comparison
ابتدائی Data Distribution Analysis
ابتدائی Data Extraction
ابتدائی Data Management
ابتدائی Data Mining
ابتدائی Data Structures Command

زبانیں

ماہر اردو
متوسط انگریزی
ماہر پنجابی