I am a highly competent and solution-driven IT Support Engineer with three years of experience in network engineering, technical support, system administration, instructional design, and development, and software installation. Proven expertise in key network protocols, such as TCP/IP, UDP, DHCP, DNS, FTP, and NTP, and Virtualization tools & platforms, including Esxi, Vmware, Hyper-V and KVM. I am proficient in installing, configuring, and resolving Cisco, Huawei switches, routers and IP Phone issues. Technically savvy and out-of-the-box thinker in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirements at hand. I am adept at developing IT solutions to maintain continuity and efficiency of work in the organization. Equipped with background in systems installation, IT repair/replacement, troubleshooting, and patching. Possess strong teamwork, customer service, problem solving, resource optimization, and decision making abilities.
My key skills include System & Network Administration, Cyber Security, Project Management, Preventive Maintenance, Hardware Configurations, User Training & Desktop Support, Technical Troubleshooting, Information Security Standards, Network Management and Systems Design & Integration
My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
Deliver strategic direction and guidelines to team members in delivering all levels of hardware and software systems support for over 200 computers and 20 printers. Execute daily system monitoring, revise system and application logs, and verify the integrity and availability of all server resources, hardware, systems, and key processes. Design and implement effective policies as well as examined access to secure network systems and protect organization's value.
Key Accomplishments
Efficiently designed user manuals and presented technical support sessions for new employees in overseeing firewall environments in accordance with security policy.
Rendered keen eye for details to oversee and retain IP PBx system, such as IP phone configuration.
Played a key role in installing, configuring, maintaining, and overseeing hardware, servers, peripherals, services, settings, directories, storage, Microsoft windows servers/workstations, and network security devices for over 150 users.
Significantly reduced spam by 75% by applying firewall filtering with real-time spam black lists.
Installed and organized DELL NSA 4600, Juniper Networks SSG-140- firewalls, Ubiquiti Wi-Fi APs, P2P, P2MP, Repeaters, and TP-Link APs. Operated on virtualization, including VMware Esxi and Hyper-V as well as reconfigured Cisco switches. Designed and retained wired network infrastructure while executing single area OSPF at UoG.
Key Accomplishments
Installed and configured monitoring RAID on servers, such as Ubuntu, Debian and windows in cloud as well as troubleshoot VPN, OSPF, TRUNKING, VLAN, and IP addressing issues in a timely manner.
Deployed Open Source Proxy, Content Filter, Cache Server, and Software based IP PBX in cloud, such as FreePBX.
Shahzad is a nice person by nature with good qualities of technical knowledge. He is brilliant, smart, creative, an inspiration, an awesome Network Engineer and, most of all, I am happy to be working with him in projects. He deserves the best because of his ability to understand and comprehend others. All the best because you rock!!