Manage overall operations and achieve business targets/KPIs of the branch.

 Managed and analyzed branch financial performance, implementing strategies for increasing deposit and
reducing risk, resulting in a 30% increase in branch deposit.
 Conducted financial statement analysis of corporate and individual customers to assess creditworthiness,
evaluate repayment capacity, and make recommendations on loan approvals or disapprovals.
 Prepared financial reports on daily basis, including balance sheets, income statements, and cash flow
statements, to provide insights to senior management on branch performance, financial trends, and areas of
concern.
 Conducted market research and provided input on product offerings, resulting in a 20% increase in revenue.
 Collaborated with relationship managers and provided investment advice, resulting in a 20% increase in
customer satisfaction.
 Monitored compliance and implemented corrective actions, ensuring compliance and mitigating risks,
resulting in a 98% compliance rate.
 Provided training and guidance to branch staff on financial products, customer services, audit and compliance
to enhance their knowledge and skills in financial services.
 Maintained effective relationships with customers, regulators, and other stakeholders, addressing their
inquiries, resolving issues, and providing exceptional customer service to ensure customer satisfaction and
loyalty resulting in zero complaint rate during my period.
 Utilized financial software and tools, such as core banking systems, T24 system, and spreadsheet applications,
to perform financial analysis, generate reports, and maintain accurate records

Welcome customers to obtain information and explain available services.
Responsible for opening of customer accounts & related documentation in compliance with bank Policies, KYC (Know Your Customer) & AML (Anti Money Laundering).
Completion of account opening & maintenance documents and forwarded to CAPU on daily basis, ensuring CAPU observations within prescribed limits.
Processing of Home remittances, foreign remittances, Inward, Outward Clearing, OBC, banca-insurance, term deposit and Internal & on-line transfers as per laid down procedures.
Ensure security stationary and other stationary & its record management as per defined procedural guidelines.
Play effective role in achieving weekly, monthly, quarterly, and yearly business targets and cultivating strong relationships with customers.
Provide support to branch in achieving sales targets by cross-selling ABL products, particularly liability (Car Finance) products.
Ensure issuance of cheque book, Counter Cheque, banker’s cheques/other remittance instruments, account statement etc as per applicable procedures/guidelines.
Prepare & follow monthly visit plans for regular interaction with customers

Class Room Training on Banking and On the Job training in Branches

Managed Activity of Ramadan Package and Liter of Light campaign in the month of Ramadan.
Below the line (BTL) Marketing advertisement of Pepsi Brand.
Control and manage trade department inventory such as gifts.
Issuance of signage boards and Paints for the customer shops.
Responsible for Key accounts to maintain the documentations of accounts and correct them which was Incorrect in calculations and amount.
Daily visit market for Survey of PepsiCo products available in the Market.
Associated with Marketing Research Department where the Research was conducted and questionnaire was filled to mak sure about the future plan of Marketing activities.