Expert level on network troubleshootHandon experience on router and firewall.IP PBX Exchange installation and diagnose issues.IP Phones configuration7 years of experience on Active Directory Domain controller and file sharing server. Managed 2 WAN  for merging and load balancing Expertise on Mikrotik router.

Responsibilities Provide technical assistance and support of 80+ network nodes, monitor and maintain call centre equipment in addition to troubleshooting any type of issues related to computer systems, software, and hardware. Managing Calls Hunting of Toll Free numbers, ZONG PRI & group policies through Panasonic TDE- 600 PBX. Management of CCTV cameras including DVR Installation, Remote Monitoring. Bandwidth Management, network security including firewall by using Mikrotik Router. Complete LAN Management, Deployment, and troubleshooting. Cable patching and ensure connectivity from MDF. Perform backups and disaster recovery operations. Installation, Configuration and troubleshooting of Microsoft Windows 7, 8.1 & Windows Server 2008 r2 and Install computer peripherals for users. Attendance Machine record maintenance and reporting. Performing tasks effectively and troubleshooting network issues for prompt resolution to ensure maximum possible service availability and performance. Providing regular reports of IT operations support activities to management for review and decision making. Coordinate with software developer and Asterisk Developer for launching new VoIP solution. Managing social media team including SEO and graphics designer Manage Magento website content. Projects Develop a Social Media Team including SEO and Graphics Designer. Implement CIR (Internet Services) with the best possible rates. Currently working on VoIP solution with new CRM for call centre. Perform additional tasks as Assistant Manager Operations to improve call centre operations.

 Implement the concept of Sales Quality Assurance Dept. (SQAD) to enhance the sales and
Installation quality and enhance customer experience.
 Increasing the efficiency of the complaint resolution by reducing the TAT
Experiences and Projects  Advocate the Network Relocation Project to address coverage and capacity issues by relocating
sites in liaison with the Technical and Engineering Team.
 Coordination with Technical on Decline sites, Coverage issue and Network issue.
 Planned and implemented the reporting mechanism for CRU, Installation and KPI’s related to end
users.
 Bach end audit, Focused on Customer retention by resolved the complaints and technical issues.
 Verifying Technical KPIs and provide Field Technical Support enhance customer experience.
 Training and Development of various Channel/Field Staff.
 Performing additional tasks or duties as assigned.

Responsibilities:
 Hosted a domain with Windows server or Linux server.
 Domain migration from one server to another server
 Front line Support via live chat and telephones, diagnose the problem, resolved the issues
related to the domains e.g. Quota issue, bandwidth, backup required, shifting a mail account or
domain to another server, mailing problem, modification, DNS changing.
 Data shifting from one server to another through remotely access. etc.
 Provide technical support for level one escalation issues via helpdesk.
 Resolve the server issues by remote access
 Experience with web hosting Control panel, Parallel Plesk panel.

Responsibilities:
 Validate, resolve and follow up for BSS related issues in the network
 Carry out BSS activities at regional level and provide support to subcontractors to ensure
network stability.
 Provide onsite support to NOC for Lev-2 issues.
 Ensure that committed Grade of Service (GoS) is met by vendors
 Take innovative measures to diagnose and highlight quality issues in the network
 Handle faults in order to ensure a continuous operation of the network
 BSS installation, commissioning and Acceptance Test
 Responsible for installation, preventive and corrective maintenance.