Corporate Sales Strategy Assisting the Corporate Sales Manager in developing and implementing effective sales strategies to drive revenue growth and achieve sales targets within the corporate segment.
Client Relationship Management Building and maintaining strong relationships with corporate clients to understand their needs, address inquiries, and provide tailored solutions to meet their telecommunications requirements.
Sales Team Management Supporting the Corporate Sales Manager in managing
And coordinating the sales team, providing guidance, training, and motivation to ensure high performance and productivity.
Sales Forecasting and Reporting Assisting in analyzing market trends, identifying potential sales opportunities, and preparing sales forecasts and reports for
Management review.
Business Development Identifying new business opportunities within the
Corporate sector, including prospective clients and industries, and developing strategies to expand the company’s customer base.
Contract Negotiation Collaborating with clients to negotiate terms, pricing, and contractual agreements that align with PTCL’s objectives while ensuring client
Satisfaction.
Product Knowledge Maintaining an in- depth understanding of PTCL’s products and services and effectively communicating their value propositions to corporate
Clients.
Sales Presentations Assisting in delivering persuasive sales presentations and proposals to corporate clients, showcasing PTCL' s solutions and how they meet clients' specific needs.
Market Analysis Conducting market research and competitor analysis to stay
Informed about industry trends, emerging technologies, and market demands to stay competitive.
Revenue Optimization Supporting initiatives to optimize revenue streams and
Identify opportunities for upselling and cross- selling PTCL’s products and services to existing corporate clients.

Team Leadership Supervising and managing a team of operational staff, providing guidance, training, and support to ensure efficient and effective execution of daily tasks.
Process Improvement Identifying opportunities for streamlining and improving operational processes, workflows, and systems to enhance productivity and
Reduce costs.
Goal Setting clear performance targets and key performance indicators (KPIs) for the operations team to meet organizational objectives and monitor their progress. Quality Assurance  Ensuring  that all operational  activities  and deliverables adhere to company standards and meet quality requirements to maintain a high level of
Service.
Resource Management allocating resources effectively, including personnel,
Equipment, and budget, to optimize operational efficiency and meet customer demands.
Risk Management Identifying and assessing operational risks and implementing appropriate measures to mitigate them, ensuring business continuity and
Compliance.
Performance Analysis: Analyzing operational data and performance metrics to identify trends, areas for improvement, and potential bottlenecks.
Communication facilitating clear and open communication channels within the operations team and across departments to foster collaboration and problem- solving.
Vendor Management Collaborating with external vendors and suppliers to ensure timely delivery of goods and services, negotiating contracts, and maintaining
Strong relationships.
Customer Service Ensuring a positive customer experience by overseeing effective customer service processes and promptly addressing any customer concerns or
Issues.
Continuous Improvement Promoting a culture of continuous improvement within the operations team, encouraging innovation and creative problem- solving.
Compliance and Regulations: Ensuring all operational activities comply with relevant laws, regulations, and industry standards.

Provided exceptional customer support by addressing inquiries, resolving account issues, and ensuring prompt solutions.
Demonstrated in- depth knowledge of banking products and services, educating customers on relevant offerings to meet their financial needs.
Assisted customers with digital banking platforms and technical troubleshooting to enhance their banking experience.
Complied with banking regulations and security protocols, safeguarding customer data and preventing fraud.
Investigated and resolved customer complaints and discrepancies, ensuring high levels of customer satisfaction.
Identified cross- selling opportunities and successfully promoted banking products to existing customers, contributing to revenue growth.
Offered basic financial advice and guidance to customers, including budgeting and suitable banking solutions.
Conducted training sessions for customers, facilitating effective usage of banking services and self- service options.
Accurately managed and updated customer records and transaction details within the bank’s systems.
Collaborated with various departments to ensure smooth operations and a comprehensive customer experience.
Prepared reports on customer interactions, feedback, and sales activities for management review.
Actively gathered customer feedback to contribute to service improvements and enhance customer satisfaction.
Stayed informed about industry trends, banking regulations, and financial products and services.

Managed and maintained the Sales Force platform, ensuring optimal functionality and alignment with business needs.
Provided technical support and training to Sales Force users, enhancing user adoption and proficiency.
Maintained accurate and up- to- date data within Sales Force, including leads, accounts, contacts, and opportunities.
Created custom reports and dashboards, enabling data- driven decision- making and performance tracking.
Developed automated workflows to streamline sales operations and increase efficiency.
Collaborated with IT and other departments to integrate Sales Force with business systems.
Implemented security measures and compliance protocols to safeguard sensitive data.
Identified opportunities for system enhancements and optimization.
Conducted training sessions and maintained documentation for ongoing Sales Force utilization.
Collaborated with cross- functional teams to align Sales Force with organizational objectives.

Provided excellent customer service and support to address inquiries and resolve issues promptly.
Managed customer accounts and handled complaints with professionalism and empathy.
Collaborated with teams to improve service efficiency and ensure customer satisfaction.
Communicated effectively through various channels to assist customers promptly.
Utilized product knowledge to educate customers and enhance their experience. Ensured compliance with company policies and procedures.
Followed established procedures and protocols to ensure compliance with company policies and regulations.Managed sales and service operations to achieve business objectives and customer satisfaction.

Handled customer inquiries, complaints, and requests in a prompt and professional manner.
Provided product information, sales support, and assistance to potential and existing customers.
Collaborated with sales teams to meet sales targets and improve overall performance. Maintained accurate records of customer interactions and transactions.
Implemented strategies to enhance customer experience and retention.
Trained and guided team members to optimize sales and service delivery. Monitored and reported on sales and service metrics to track performance.

Worked as a Customer Care Representative for Contact Center of Mobilink GSM and Reporting directly to the Department Manager,
Employee of the Month on Jazz Sale Activation Helps in achieving and executing strategic goals set for the team
Bridge communication for  improve client service &  satisfaction, resolve highlighted issues with strong follow up, smart handling for all complaints & for every assigned task by
company.
Follow the defined standards for communication and courtesy in order to maintain company’ s image.

Provided exceptional customer service to address inquiries and resolve issues effectively. Assisted customers with product or service- related questions and concerns.
Handled customer complaints with professionalism and empathy, ensuring customer satisfaction.
Maintained accurate customer records and documentation.
Communicated effectively with customers through various channels, including phone, email, and chat
Demonstrated product knowledge to educate customers and promote positive experiences