A highly astute, energetic and team spirited professional with over 12 years of experience in Banking & Finance with exposure to various functions both in Retail as well as Wholesale Banking. Experience in diverse facets of banking & finance such as customer service, marketing, card department, operations and Anti Money Laundering (KYC and AML). Currently I am working as Customer Service Representative with Dubai Islamic Bank, Dubai.
. Capable of adapting to the new economic scenario needing dynamic decision makers:
• Proficient project leader who aligns financial initiatives to achieve strategic objectives/goals
• Dedicated to ensuring compliance to the company credit policy, mitigating risks and minimizing bad debts across all business units
• Attention to detail at both a micro and macro level and effective communication skills to assist in dealing with a range of clients
• Strong PC skills (Microsoft Word, Excel and PowerPoint)
• Proven multi-tasking skills with commitment to job
• Strong analytical skills and presentation capability
• Quality and customer focused professional with strong work ethics
I have am Working as a Relationship Manager. Managing multiple products.
Imt and Lmt Central region Supervisor
• Working efficiently as an In charge Admission Process
• Initiate and maintain Continuous contact with Students/Parents/ Teachers
• Encouraging Prospective Students to apply
• Initiate plans and execute special projects assigned by management
• Develop and implements specific recruitment Events
• Complete Routine Reports
• Maintain a steady flow of communication
o Email
o Traditional mail
o Social Media
o Phone calls
• Initiates, plans, and executes special Inquiry generation activities
• College's mission to be fulfilled
• Maintains current knowledge of the SCJ’s
• Encourages a healthy and productive working relationship
Completes routine reports
• Promoted as Customer Service Representative.
• Responsible for ensuring that every customer receives the best experience every time they visit the Branch.
• Providing end – to – end solutions to the customer in terms of giving them right information & helping with the all needs respectively.
• Maintaining proper communication & evaluating each team member’s performance & using the findings to support remuneration & promotion decisions,
• Maintaining proper communication & evaluating each team member’s performance & using the findings to support remuneration & promotion decisions,
• Planning the branch’s activities to achieve targets & overseeing branch stock levels through conducting weekly stock takes
Making sure that staff are fully trained & performing their best and also ensuring the confidentiality of branch Implementing policies that build trust between the bank and its customers
• Managing Branch under 100% successful business target achievement.
• Maintaining branch with controllers and policies.
• Meet monthly sales targets and sell various Consumer Banking products offered including casa, Salary Transfer Finance, credit card and CASA, SME and dream pack financial solutions.
• Actively call on prospective clients to develop new business and promote company products and services
• Regularly represent the Bank in various
• s community functions and organizations to further enhance its image
• Responsible for the expansion of existing relationships by proactively researching customers' needs and matching products and services to those needs
• Contact existing customers to retain and expand banking relationships
• Basic target of at least 2 Listing companies and make corporate deals and transfer Payroll accounts to Standard Chartered Bank.
• Meet monthly sales targets and sell various Consumer Banking products offered including casa, personal loan, credit card and dream pack financial solutions.
• Produce and present daily sales reports to the sales manager and the branch manager.
• Analyze financial requirements of customer and match with banks product offerings by providing consultancy services regarding various products offered by the bank.
• Develop strategies to identify the potential customer and contact them in order to generate new business and increase branch portfolio.
• Minimize risk by ensuring compliance of anti money laundering laws by maintaining customer due diligence.
• Resolve client queries.and deepen the existing customer relationships with the bank.
• Responsible for promoting and marketing asset products such as business loans, Personal Loans and Car Cash in, Auto Loan and Credit Card
• Responsible for the development of new business by actively pursuing new individual and business customers and by becoming a visible and involved member of the community
• Managed a team of 8 - 10 people (depending on headcount) and ensured that they complete both individual and team targets
• Responsible for generating sales of appropriate product mix of Rent/Sales/Purchase.
• Maintained a proper MIS maintenance of all sales conducted
• Conducted requisite training. (Time Management, Sales)
• Managed & controlled processing of general banking activities to ensure that Policies, Procedures and Delivery standards are met, leading to satisfactory Audit Rating and acceptable level of customer satisfaction
• Responsible for direct supervision of Account Opening, Deposits, Inward and Outward Remittances
• Monitored opening of accounts when required in accordance with guidelines provided by SBP prudential Regulations/BPD Circular # 10 dated 29-03-2003, Bank’s OPM/APPM/CM.
• Arranged for reporting of exceptional transactions to HO till resolved
• Liaised with Business Units for early resolution of exceptions
• Ensured that no adverse comment is received in Internal Audit, Compliance review and Central Bank inspection
• Responsible for generating sales of appropriate product mix of Currents/Saving/Fixed deposits.
• Maintained a proper MIS maintenance of all sales conducted
• Responsible for Cross selling assets products.
• Conducted requisite training. (IS Training, Core Compliance, Product Training Etc)