Setting Targets Establishing specific objectives. Overseeing Inbound Transit, and Pickup Operations Leading operations relatedto inbound logistics, transit, and pickups. Leading Debriefing and Backend Teams Heading the debriefing process andmanaging the backend team. Supervising Inbound and Outbound Reports Monitoring reports concerninginbound and outbound activities. Providing Guidance and Team Planning Offering direction and strategicplanning for the team. Managing Email Correspondence Handling email communication, includingsending and responding. Inspiring and Motivating Team Members Encouraging and motivating teammembers. Fostering a Collaborative Team Environment Creating a collaborative workenvironment with open communication. Cost Management Managing logistics budgets, Identifying cost-saving opportunities, and optimizing logistics processes to reduce expense

Setting and achieving targets Monitoring weekly monitoring reports Managing B2B operations Overseeing supply chain operations Managing budgets, controlling costs, and optimizing expenses within the operations department Maintaining regular client communication Ensuring outlet maintenanceManaging email communication with the team Handling incoming calls from trade partners and teams Managing relationships with suppliers and vendors to secure favorable terms, negotiate contracts, and ensure reliable supply

Activities:
 Online Account Information
 Debit Card & Credit Cards Activation
 Credit Card Billing

 Activities:
 Work as a trainer and a Co Team Leader.
 Running domestic campaign of Zong.
 Team Supervision: Leading and supervising a team of customer service representatives, ensuring
they meet performance targets and provide exceptional service to customers.
 Training and Development: Training new team members, providing ongoing coaching and
mentoring, and organizing skill development programs to enhance the team's capabilities.
 Customer Issue Resolution: Assisting team members in resolving complex customer issues and
escalations, ensuring customer satisfaction and efficient problem-solving.
 Performance Monitoring: Continuously monitoring and evaluating team performance through
metrics and key performance indicators (KPIs), and taking corrective actions when necessary..