please consider my CV for any suitable position, success in providing tier-one services in a call center environment, which I understand is high on your list of preferred qualifications. My prospecting and complain resolution skills have been vastly polished over the years and the results of my endeavors prove it. I am self-trained in focusing sales and customer retention efforts by studying existing trends and providing valuable feedback to the company. In recent years, I have been commended highly by my superiors . :
Strong knowledge of call centre environment.
Expertise in building meaningful relationships with customers to ensure loyalty
Complete familiarity with developing processes to take maximum output from referrals
With a passion to achieve to complain resolution and relationship building and embracing corporate brand values goals by ensuring that customers always leave happy, I have been triumphant in obtaining customer loyalty and recurring business opportunities.
I would welcome a chance to meet with you in-person and provide credence to my claims. I am available for an interview at your convenience. I appreciate you taking out the time to review my application.
• Be in charge of running and managing the call center daily
• Set targets for all other call center agents to meet up with
• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
• Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
• Facilitate and organize training session for all agents and participate in recruitment of new call center agents
Business development officer
Worked in different department at different levels started as sales officer in retail banking won numerous awards for best performer got promoted to protfolio team and due to continous contribution to overall team performance achieved recognition to lead my own and my last designation was of team leader
Call centre agent
Worked as call centre asnswer customer queries and handled complains
Conducted surveys on services
Did competitor analysis