 Online Sales / Customer Services Representative/Social Media (Watsapp, Facebook, Instagram)
 Explain products or services and prices, and answer questions from customers
 Responding customer complaints, Request and Enquires in a professional and timely manner.
 Broad Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
 Listen the problem of the user regarding services or problems on call or by face to face and provide suitable solution and solved the problem
 Satisfying annoyed Customers.

 New Sale from existing customers
 New Sale query from helpline.
 New Sale on email.
 review and check applications and supporting documents
 code and process applications into required electronic format
 scan documents into database
 audit on-line applications for accuracy and completeness
 load information onto prescribed databases
 maintain complete activity logs and prepare reports
 respond to requests for information and statistics
 retrieve and present required information in various formats
 manage application changes
 communicate with applicants telephonically and in person
 provide guidance and information on application requirements
 recorded all tasks and activities
 researched and retrieved requested data.

 Providing VOIP information,Mode of payments and other relevant details to the customers.
 Responding customer complaints, Request and Enquires in a professional and timely manner.
 Broad Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
 Explain products or services and prices, and answer questions from customers
 Listen the problem of the user regarding services or technical problems on call or by face to face and provide suitable solution and solved the problem
 Satisfying annoyed Customers.
 Ensuring customer services practices are well-established and followed by customer services department.
 Training:
a. New Staff.
b. Existing Staff in my shift (Monthly)
 Documentation regardingany new research that provides benefit for fellow CSR.
 Compiling reports on daily basis regarding complaints, customer feedback and suggestions for the betterment of the services.

 Providing VOIP information,Mode of payments and other relevant details to the customers.
 Responding customer complaints, Request and Enquires in a professional and timely manner.
 Broad Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
 Explain products or services and prices, and answer questions from customers
 Listen the problem of the user regarding services or technical problems on call or by face to face and provide suitable solution and solved the problem
 Satisfying annoyed Customers.
 Ensuring customer services practices are well-established and followed by customer services department.
 Training:
a. New Staff.
b. Existing Staff in my shift (Monthly)
 Documentation regardingany new research that provides benefit for fellow CSR.
 Compiling reports on daily basis regarding complaints, customer feedback and suggestions for the betterment of the services.
 Communicating with the customers on Phone calls, and on emails regarding their queries.
 Focus on results during the technical support.
 Monitor and report on activities and provide relevant management information.
 Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
 Internal and external communication.