خلاصہ

Self-motivated and cheerful customer service professional with 3+ years of experience helping customers navigate websites and resolving product and service Issues.

تجربہ

کمپنی کا لوگو
Rider Support Specialist
Airlift Technologies
جولائی ۲۰۲۱ - مئی ۲۰۲۲ | Lahore, Pakistan

Provide support to riders over the emails or the tickets by resolving issues such as order-related queries, service delivery requirements, salary, bank reversal cases, shift payment, badge bonus or among others.
We just start a new plot run and doing Internal Payment Transactions Audit.
Communicate with riders over the email or tickets to provide and process information.
Partner with the relevant stakeholders to develop rider support solutions.
Ensure the quality of rider experience at Airlift.
Maintain records of rider queries, complaints and issues along with status updates.

کمپنی کا لوگو
Daraz Seller Center
Daraz.pk
ستمبر ۲۰۲۰ - اپریل ۲۰۲۲ | Lahore, Pakistan

Owner at AutoCraving's
Selling Auto Parts & Car Accessories.

کمپنی کا لوگو
Sales Executive
Zameen Media (Pvt) Limited
دسمبر ۲۰۲۰ - مئی ۲۰۲۱ | Lahore, Pakistan

Invite the clients to the Mega Events & Family Gala's
Invite the clients for Table talk, Project sites visiting or a Video Meeting.
Follow up to the clients, regarding property or new project which is onboard on Zameen Portfolio.

کمپنی کا لوگو
Backend Support Executive
Abacus Consulting
مارچ ۲۰۱۷ - نومبر ۲۰۲۰ | Lahore, Pakistan

Customer Relation Officer at Easypaisa Outbound
Customer Relation Officer at Careem
Customer Relation Officer at UMT Administration

Social Media Representative at Sapphire Pakistan
Handled Social Media
Facebook, Instagram Chats
Working on Antlere Software & Shopify

Customer Support Executive at KKT Orthopaedic Spine Center
Appointment Confirmation
Booked Patients Appointment with Orthopaedic Consultants
Cold Calling for Patients Feedbacks
Working on Microsoft CRM, Google Sheets & Excels.

Backend Support Executive at Jazz Adjustment Team (Mobilink)
Resolution Provided to the Customer against Service Request of Customers.
Balance Deducted or Addition if the discrepancy found
Posting Incentive against the bundles
Working on Oracle Sieble, E-front & Other Portals.

کمپنی کا لوگو
Customer Support Representative
Mind Bridge
نومبر ۲۰۱٦ - فروری ۲۰۱۷ | Lahore, Pakistan

Customer Support Representative at Moblink Helpline

تعلیم

Virtual University of Pakistan
بیچلرز, بیچلرز ان سائنس, BS- Software Engineering‎
Software Engineering
CGPA 3.1/4
2022
Punjab Group of Colleges
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), F.Sc Pre-Engineering‎
mathematics, chemistry, physics
فی صد 55%
2016
BISE
نان میٹرک, Matric in Computer Science‎
Computer, Physics, Chemistry
مکمل
2014

پیشہ ورانہ مہارتیں

ماہر Communication
ماہر Ability To Build Sales
ماہر Accounts Administration
ماہر Accounts / Manager
ابتدائی Accounts Management Sklis
ماہر Administration Tasks
ماہر Administrative Management 
ماہر Aftersales
ماہر Analytical Skills
ماہر Answering Inquiries
ماہر Aseptic Technique Knowledge
ماہر  Talent Acquisition
ماہر B2B
ابتدائی Backend Development
متوسط Bootstrap
ماہر Business Development
ماہر Business Development Process
ماہر Client Dealing
ماہر Complains Handling
متوسط Complaint Management
ماہر Condiments Making
متوسط Content Marketingc1
ماہر Control Room Operations Handling
ماہر Cooordination Skills
ابتدائی Coordination Skillls
ماہر Coordination Skillss
ماہر Craft Command
ماہر Creative Desing Skills
ماہر CRM Command
ماہر CSS
متوسط CSS3
ماہر Customer Care Knowledge
ماہر Customer Care Representation
ماہر Customer Satisfaction Management
ماہر Customer Service
ماہر Customer Support
متوسط Data Entry
ماہر Data Management
ماہر Database Management 
ماہر Desktop Support
متوسط Digital Marketing Analysis
متوسط Email List Management
متوسط Executing Content
ماہر Export Management
ماہر Feedback Management
ماہر Field Verification
ماہر Fresh Graduates In The Field Of Computer Sciences
متوسط Frontend Development
ماہر Fund Administration
ماہر Grip On The Work

زبانیں

ماہر اردو
ماہر انگریزی