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خلاصہ
I bring along more than 3 years of experience with an excellent set of leadership skills and commitment, I believe I would make a significant contribution towards the benefit of your company. I have a highly accomplished career with a clear and traceable record of success in field of Customer Service Management.
With my graduation degree under my belt from a recognized University ( University of Karachi), I am fully capable of running successful Sales , Marketing and Customer Management projects keeping in view the best practices for smooth operations. My key skills comprise Sales Management, Marketing Skills, Organization Skills, Communication Skills, SAP Administration, Relationship Building, Staff Welfare, Employee Counseling and Team Leadership.
I was previously engaged with prestigious organization Prolynxs, where I was responsible for spearheading Business Unit Operations and work closely with the executive management.
Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles.
As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email
تجربہ
Manager - Business Unit
-Responsible for providing quality sales and customer support services through outbound calls on the basis of provided guidelines.
-Effectively present and discuss the services of the company.
-Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
-Launch and develop market world leading innovative products & solutions.
-Develop and ensure execution of the sales strategies, objectives, goals and targeted revenue generation.
-Maintain business relationship with accounts and develop new opportunities.
-Support the sales team in the development of presenting innovative solutions to address business challenges
-Provide sales and revenue forecasting and report on a weekly and monthly basis to feed into the senior management team.
-Manage business activities focusing on financial and strategic growth of organization
-Priority field visits to customer for strong relations
-Support the sales team in the development of presenting innovative solutions to address business challenges
International Customer Service Representative + SEO Content Writer
-To greet customers, handle queries and complaints in accordance with the defined customer servicing standards and SOPs of the organization.
-To ensure that the customer details and other relevant data is completely entered into the organization`s CRM system against all calls (via a predefined schedule) and proper documentation is maintained as per established policies and procedures.
-To make sales lead calls to customers & follow-up with all potential customers who have shown interest in company products and services and close the sale at earliest.
-To provide feedback to supervisors on important issues/problems cited by the customers.
-Taking ownership and ensuring resolution of these issues/problems to ensure customer retention.
-Handling Live Chat and Replying to Emails
-Producing high quality search engine optimized content
-Assisting digital marketing team to achieve marketing goals
-Collaborating with team and handling projects independently
-Pressure handling ability to deliver within deadlines
-Data organization ability with great attention to details
-Regular reporting to management
International Customer Service Representative
-Listen to customer requests and also assists callers in identifying needs and then routing calls accordingly
-Focus on attentive listening and problem solving
-Provides information obtained from a variety of sources to field questions from caller regarding departments, phone numbers, operational hours, etc.
-Update and maintains personal copy of company telephone directory and other resources to ensure accurate dispensing of information.
-Guide staff about routine questions regarding dialing and train where the particular staff need guidance about how to operate
-Facilitate call making and prepare log of the same
-Report telephone/internet issues to IT department for immediate assistance
-Handle multiple callers
-Arrange call back on the specified time if requested/promised
-Highlight all issues related to calls to concerned officials to resolve the matter and facilitate customers
-Keep looking forward to enhance knowledge base by working on communication skills and language accents
-Keep records of calls placed and received
-Get feedback of customers as and when required
-Set up conference calls in different locations and time zones
