Customer support representative who maintain a high level of professionalism, patient and efficiency to minimize customer dissatisfaction and increase customer loyality. I am also well versed in customer support in high email, chat and call volumes. Superior computer skills and call etiquettes.
Handle 30+ customers of UAE per day, giving detailed, personalized, friendly and polite service to ensure customer satisfaction.
Memorize all company products and service to be able to answer customer questions quickly an efficiently.
Handle 50+ customers from Bahrin, Qatar, Oman and UAE per day, giving detailed, personalized, friendly and polite service to ensure customer satisfaction.
Memorize all company products and service to be able to answer customer questions quickly an efficiently.
Trained new employees in customer service as well.
Handling chat and emails of Singapore, Malaysia, Hong Kong, Philippines and Taiwan, Qatar, Bahrin, UAE(foodpanda and Talabat)
* Email support for customers traveling to destination in nation wide.
* Worked escalated refund requests as per SOP.
I am extremely motivated individual who is able to adapt well within a high-pressure work environment . Thus thrive with in inbound call center and am eager to join a team of equally trained professionals to help further my career . I also possess all of the most relevant skill in order to properly market a product to the masses . while i am a team player . I am also fiercely competitive and a am hoping to find a company which will enable me to showcase my skills. I am more hen happy to take on even the most challenging of tasks that are presented to me.
A US based project where i keep track of assigned accounts to identify outstanding debt of US people by using different mediums of communications like like email and mail.