• Interacting with new & existing clients from the start. Attempt to increase business by up-sell another service and chance to retain them. • Managing clients account by keeping them updated with the online marketing services and collect monthly payments. • Listing and understanding of clients business needs and manage their expectations. • Resolving complains and conflicts of clients. • Coordinating with the clients to get feedback that if the services are meeting their business needs and also relationship.• Interacting with new & existing clients from the start. Attempt to increase business by up-sell another service and chance to retain them. • Managing clients account by keeping them updated with the online marketing services and collect monthly payments. • Listing and understanding of clients business needs and manage their expectations. • Resolving complains and conflicts of clients. • Coordinating with the clients to get feedback that if the services are meeting their business needs and also relationship.














Skills: Customer Relationship Management (CRM) · Customer Service

• Managing incoming calls and chat support of Walmart customers• Handling day to day customer’s inquiries about the products and services. • Receiving and resolving customers complains about the online orders and services. • Maintaining customer good feedback and performance of the customer care services. • Controlling average handling time of daily inquires and complains on calls and chat support.• Managing incoming calls and chat support of Walmart customers • Handling day to day customer’s inquiries about the products and services. • Receiving and resolving customers complains about the online orders and services. • Maintaining customer good feedback and performance of the customer care services. • Controlling average handling time of daily inquires and complains on calls and chat support.














Skills: Customer Support · Customer Service · Customer Service Operations

Responsible to manage Operational support for Fifteen Sales Partners (franchisers) as mentioned below.• The primary source of liaison with Sales Partners, distributors and inter-department within the company. • Support Sales Partners business which starts from 3M till 40M per month.• Monthly Business review meetings with all Partners. Team-wise, Target v/s sales analysis and area-wise head count & performance review and minutes execution. .• High & low selling Brands sales review, batch size, profit margin, product potential for further planning to continue or discontinue.• New Business Development – Support in hiring of new Business partner, offer yet to be allocated products & area. Product portfolio selection, 12 months Targets plan and promotional material forecast and all kind initial support as per SOP.• Yearly Budgeting – Team wise, Product wise and area-wise Mapping organize and Next 12 month’s sales v/s Target planning and samples & literatures forecast.• Distribution Management - Ensure stocks replenishment twice a month on all depots as per previous sales trends & available stocks quantity. Inter-depot Stock movement, stock rationalization, and stock return including short expiry, expired and discontinued products. Also Manage monthly samples and literature dispatches• Monthly share Stocks rolling forecast with planning dept and warehouse. All products Stocks monitoring to control stock shortages.• Finance Support - Monthly compile sales closing report of all teams for further financial settlements. Ensure Distributor’s orders payments, payment recovery, claim adjustment, and ledger balance status monitoring.Responsible to manage Operational support for Fifteen Sales Partners (franchisers) as mentioned below. • The primary source of liaison with Sales Partners, distributors and inter-department within the company. • Support Sales Partners business which starts from 3M till 40M per month. • Monthly Business review meetings with all Partners. Team-wise, Target v/s sales analysis and area-wise head count & performance review and minutes execution. . • High & low selling Brands sales review, batch size, profit margin, product potential for further planning to continue or discontinue. • New Business Development – Support in hiring of new Business partner, offer yet to be allocated products & area. Product portfolio selection, 12 months Targets plan and promotional material forecast and all kind initial support as per SOP. • Yearly Budgeting – Team wise, Product wise and area-wise Mapping organize and Next 12 month’s sales v/s Target planning and samples & literatures forecast. • Distribution Management - Ensure stocks replenishment twice a month on all depots as per previous sales trends & available stocks quantity. Inter-depot Stock movement, stock rationalization, and stock return including short expiry, expired and discontinued products. Also Manage monthly samples and literature dispatches • Monthly share Stocks rolling forecast with planning dept and warehouse. All products Stocks monitoring to control stock shortages. • Finance Support - Monthly compile sales closing report of all teams for further financial settlements. Ensure Distributor’s orders payments, payment recovery, claim adjustment, and ledger balance status monitoring.














Skills: CRM Software · ERP Software · Supply Chain Management · Inventory Management · Sales & Distribution · Planning Budgeting & Forecasting · Business Analysis

• Liaising between all Supplier, purchasers, freight forwarders and warehouses. • Managing all Import documentation including Performa invoice, sale & purchase invoices, Bill of lading instructions etc for all shipments from Europe & Canada to Pakistan and India. • Maintaining and updating record of all shipments. Keep track of samples and all shipments delivery lead time and payments.• Liaising between all Supplier, purchasers, freight forwarders and warehouses. • Managing all Import documentation including Performa invoice, sale & purchase invoices, Bill of lading instructions etc for all shipments from Europe & Canada to Pakistan and India. • Maintaining and updating record of all shipments. Keep track of samples and all shipments delivery lead time and payments.














Skills: Import/Export Operations

• Cold calling to arrange meetings with potential clients for business. Generating quality leads that result in sales.• Meeting with Prospects virtually, indoor or outdoor office visits.• Demonstrating and presenting investment options in a structured & professional way.• Determine the risk tolerance of clients and follow through on the investment actions approved by clients• Educate clients about available investment opportunities at PMEX online commodity trading. • Maintain proper documentation of investment actions taken on behalf of clients• Maintain an up-to-date knowledge of online market trend, international market performance and keep the clients updated. • Working with team to achieve monthly or annual targets• Maintaining and developing relationships with existing as well as new Clients• Cold calling to arrange meetings with potential clients for business. Generating quality leads that result in sales. • Meeting with Prospects virtually, indoor or outdoor office visits. • Demonstrating and presenting investment options in a structured & professional way. • Determine the risk tolerance of clients and follow through on the investment actions approved by clients • Educate clients about available investment opportunities at PMEX online commodity trading. • Maintain proper documentation of investment actions taken on behalf of clients • Maintain an up-to-date knowledge of online market trend, international market performance and keep the clients updated. • Working with team to achieve monthly or annual targets • Maintaining and developing relationships with existing as well as new Clients














Skills: Financial Advisory