Experienced in collaborating with industry-leading principals in the IVD healthcare sector, including Illumina, Hologic, Cepheid, LUNIT, Ten long and Opti Medical.


Developed and implemented comprehensive strategic sales, services and marketing plans for business growth and success.


Managed and led a team of biomedical service engineers, providing guidance, training, and supervision to ensure efficient workflow and high-quality service delivery.


 Specialized in engineering segment with expertise in instrument installation, preventive maintenance, and troubleshooting.  


Successfully led installations of IVD machines, software, and LIS systems, providing training to end user  and ensuring proper functionality.  


Coordinated and responded to emergency service requests promptly to minimize disruptions in healthcare facilities and maintain patient care


Oversaw daily service operations, including equipment installations, maintenance, and repairs, ensuring compliance with regulatory standards and customer expectations.


Kept current with industry trends and advancements through ongoing training and professional development


Managed equipment inventory, including tracking and ordering replacement parts and supplies as needed to maintain a well-functioning medical device ecosystem.


Kept detailed records of service and maintenance activities, ensuring compliance with regulatory requirements and providing data for performance analysis.


Collaborated with manufacturers and vendors to troubleshoot complex technical issues and coordinate warranty-related services

  Managed nationwide service centers operations, including recruitment,     training, and overseeing  service center renovations and procurement activities.


 Worked with other departments, such as sales and customer support, to align service activities with the organization\'s overall goals and objectives.


By delivering top-notch customer service, significantly contributed to the growth of mobile sales and market expansion.


 Maintained detailed records of service activities, including, warranty claims DAP DOA , In Warranty Out Warranty repairs. 


 Conducted weekly and Monthly training sessions for service engineers and staff to enhance their technical skills, product knowledge, and customer service abilities.


Mentored and inspired service center teams.


Escalated hardware and software issues to the R&D team for VIVO products.

 Managed  team of service engineers and support staff, providing guidance, training, and supervision to ensure efficient workflow and high-quality service delivery.

Managed daily service operations, encompassing customer inquiries, equipment maintenance, repairs, and warranty claims, while maintaining strict adherence to OPPO\'s standards.


Built and maintained strong customer relationships, addressing their needs, resolving issues, and ensuring high levels of customer satisfaction.


Oversaw spare parts and equipment inventory, ensuring availability of necessary components for timely repairs.


Managed the budget for the service center, including expense tracking and cost-effective procurement of spare parts and equipment.


  Assigned tasks to the team, ensuring timely completion and reporting to Head Office. 


Diagnosed and troubleshooted hardware and software issues for OPPO products .


Conducted software testing and quality assurance, including EMMC and RAM performance evaluation.


  Proficient in Flash tool and various testing modules.


 Tested beta software versions, identified issues, and reported them to HQ development teams