·         Meet with supervisors and department heads to understand the needs across the company
·         Forecast needs and supplies
·         Review requests for proposals (RFPs)
·         Review and negotiate contracts with vendors and suppliers
·         Delegate tasks to the procurement team (at a larger company)
·         Train new employees and support team members as necessary (at a larger company)
·         Research suppliers and vendors that meet the goals of the company
·         Find suppliers that have certain certifications, accreditation, and insurance, along with a steady stream of materials that fit within budget restraints
·         Manage inventory
·         Ensure partners continue to meet company needs
·         Collect and analyze data to ensure the company is making the best decisions





Balance department budgets with needs

Meet with supervisors and department heads to understand the needs across the company  Forecast needs and supplies  Review requests for proposals (RFPs)  Review and negotiate contracts with vendors and suppliers  Delegate tasks to the procurement team (at a larger company)  Train new employees and support team members as necessary (at a larger company)  Research suppliers and vendors that meet the goals of the company  Find suppliers that have certain certifications, accreditation, and insurance, along with a steady stream of materials that fit within budget restraints  Manage inventory  Ensure partners continue to meet company needs  Collect and analyze data to ensure the company is making the best decisions  Balance department budgets with needs

1) Daily Production, Packaging, and dispatch according to order with the help of the team
2) SKD Warehouse management
3) Finish Goods warehouse management and reconcile on daily, weekly, and surprise visits to check the finished goods according to SKD.
4) Overall manage the administrative issues, daily issues of the team,
5) GR & PR Handling.
6) Directs the establishment, implementation, and maintenance of production standards
7) Directs and coordinates various programs essential to manufacturing procedures (e.g., training,safety, housekeeping, cost reduction, worker involvement, security, etc.)
8) Perform miscellaneous duties and projects as assigned and required
9) Handling Daily Production of each production line
10) Handling Logistic as well to deliver finished material as per requisition all over Pakistan
11) Handling all Government related issues to release the Shipments.
12) Then handle the after-sales services while the office shifted to Lahore and handle over-all retailer and Dealers issues regarding counter claims and repairs.

Job Responsibilities;
 Responsible to handle corporate clients for export purposes
 Responsible Handle Branch Operations and all Administrations matters
 Responsible to deal with Government and Private Sector office upon requirement.
 Responsible to provide Start to end services to all corporate clients of company.
 Design and implement business plans and strategies to promote the attainment of goals.
 Responsible for shipping the required items via sea and air to customer’s required destination.
 Make liaison with shipping line agencies and clearing companies to clear the goods without 0% delay, so that can catch the destination country in time.
 Maintain relationships with partners/vendors/suppliers and with Government and private Sector.
 Gather, analyze and interpret external and internal data and write reports.
 Assess overall company performance against objectives Represent the company in events, conferences etc.
Ensure adherence to legal rules and guidelines.

Job Responsibilities;
 Develops the manufacturing plan and establishes procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer and company quality standards.
 Achieves optimum employee levels with least amount of overhead and raw material costs to meet annual budgetary plan.
 Formulates and recommends manufacturing policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation.
 Acts as liaison between department management/subordinate levels, as well as executive/department manager levels to inform personnel of communications, decisions, policies and all matters that affect their performance, attitudes and results
 Hires, trains, develop and evaluate staff.
 Takes corrective action as necessary on a timely basis and in accordance with company policy.
 Ensures compliance with current federal, state and local regulations.
 Directs the establishment, implementation and maintenance of production standards.
 Directs and coordinates various programs essential to manufacturing procedures (e.g., training, safety, housekeeping, cost reduction, worker involvement, security, etc.)
 Perform miscellaneous duties and projects as assigned and required.
 Handling Daily Production of each production line
 Handling Logistic as well to deliver finished material as per requisition all over the Pakistan.
 Handling all type of Government related issues to release the Shipments.

 Management of all Customer Care Centers Nationwide.
 Management and Development of Customer Care Centers Nationwide Team.
 Training of All Care Centre’s Staff members and help them to handle irate customers which are visiting us with the complaint of their Handsets.
 Monthly visit to all care Centres to check their standard and train in real time to handle customers.
 Implemented new policies and strategies to enhance productivity of the department as a
 whole
 To handle the flow of handsets from remote Care Centres to Repairing Lab for repairing and to keep follow-up with Logistics Team to dispatch them back to concerned remote location.
 Follow-up with Finance department for remote location’s Ledgers and to handle all
 Finance related issues.
 To check the timely availability of accessories and required spare parts at all remote Care Centers.
 Daily, Weekly & Monthly finance audit to their/ Team's Finance related activities.
 Ensure that all team members are update with current updates. Quickly researching and investigating issues that concern a customer.
 Managing customer service teams, processes, and polices. Creating work schedules.
 Conducting visual observations of how staff speaks to customers.
 Allocating staff resources.
 Preparing daily, weekly, and monthly reports for higher Management.
 Coaching and developing team members in soft skills.
 Assessing the customer service department’s operational performance against set targets

 Maintaining and increasing sales of company's products
 Reaching the targets and goals set for area
 Establishing, maintaining and expanding your customer base
 servicing the needs of your existing customers
 Increasing business opportunities through various routes to market
 Setting sales targets for individual reps and your team as a whole
 Recruiting and training sales staff
 Allocating areas to sales representatives
 Developing sales strategies and setting targets
 Monitoring your team's performance and motivating them to reach
 targets
 Compiling and analyzing sales figures
 Possibly dealing with some major customer accounts yourself Collecting customer feedback and market research
 Keeping up to date with products and competitors

 Management and Development of Business Centre Customer Services Team.
 Daily Clinics if CS Team soliciting feedback on current issues and providing required Updates.
 Maintain KPI (Serve Time, Wait Time and Service of an individual as well as for Business Centre.
 Monthly Evaluation of staff performance providing guidance for continuous improvement on strengths and weakness.
 Identify and highlight major issues faced by Warid Customers and solve them
 Observation of CS Staff on account handling for training needs assessment.
 Meeting the Service KPIs defined for customer Services.
 Train team members and help them to handle irate customers along-with help them to Log relevant information in CRM
 where they need help.
 Responsible to handle Centre's Ambiance.
 Responsible to meet KPI's with the help of team members with strong Supervision.
 Daily & weekly audit of their activities and guide them/ Team where issue observed.
 Daily, Weekly & Monthly finance audit to their/ Team's Finance related activities.
 Ensure that all team members are update with current updates.
 Handle all GPRS configurations from backend team as well as handsets configuration personally.
 Responsible to handle all high profile customers personally and always gives them high priority services.
 Daily analysis of previous day's team’s activities and sharing with team accordingly.
 Helping to those team members whom behind to meet KPIs.
 Ensure that all team members are providing best services to our walked-in customers within KPI.
 Training, one to one session with those team members which lacking to meet daily/monthly KPIs.
 Handling all cash related issues with me.
 Stock management and issuance to team daily, weekly & on demand. Keep ensuring that all the stock entered in CRM