خلاصہ

Support the marketing team in administrative tasks in invoicing and reporting.
Reconciliation of Government account billing activities with finance team at end of the month.
Configure and manage government institutional dispatch detail report to maintain clean, complete and duplicate free at all the time.
Sending reports on email metrics and program performance, summarize and communicate insights among the team and mediators or knowledge sharing.
Operational blocking and tackling executional excellence on the day to day responsibilities.
Posting of closeout vouchers.
Any other task assigned by Head of Marketing Operations.

پراجیکٹس

Senior marketing operation officer

تجربہ

کمپنی کا لوگو
Assistant Manager
Lucky Cement Limited
اگست ۲۰۲۳ - موجودہ | Karachi, Pakistan

Targeting Market of corporate sales (Industries & Government sectors).Coach and support sales associate.Formulating Sales Plan & Strategy with manager to achieving monthly targets.Coordinated & assisting sales manager to ensure achievement on monthly, quarterly, semiannual and annual sales goals.Actively participate at marketing events and exhibitions.Liaising with demand manager in monthly production planning.Communicate with clients, evaluate their needs and suggest products according to their needs. Dealt with customer service issues, complain and resolved customer problems.Maintaining and developing relationships with existing customers via telephone calls & emails.Negotiating on price, costs, delivery and specifications with buyers and managers & director.Compiling and distributing financial and statistical information.Attending team meetings and sharing best practice with colleagues.Cold calling to arrange meetings with potential customers to prospect for new business.Responding to incoming email and phone enquiries.Acting as a contact between a company and its existing and potential markets.Making accurate, rapid cost calculations and providing customers with quotations.Ensuring timely dispatches as per customer requirement.Following up payments & ensuring recoveries on time.Gathering market and customer information.Recording sales and order information into a computer system (SAP).Any other task as assigned by the Head of Department.

کمپنی کا لوگو
Senior Marketing operation Officer
Lucky Cement Limited
دسمبر ۲۰۱۹ - جولائی ۲۰۲۳ | Karachi, Pakistan

Support the marketing team in administrative tasks in invoicing and reporting.
Reconciliation of Government account billing activities with finance team at end of the month.
Configure and manage government institutional dispatch detail report to maintain clean, complete and duplicate free at all the time.
Sending reports on email metrics and program performance, summarize and communicate insights among the team and mediators or knowledge sharing.
Operational blocking and tackling executional excellence on the day to day responsibilities.
Posting of closeout vouchers.
Any other task assigned by Head of Marketing Operations.

کمپنی کا لوگو
Fx settelment treasury operation officer
Soneri bank
فروری ۲۰۱۹ - دسمبر ۲۰۱۹ | Karachi, Pakistan

• Checking of branch positions with their posted proof list • Reconciliation of Daily Inter Branch activities with Treasury blotter. • Inform branches and Treasury for their forward booking maturities. • Sending forward booking confirmation to branches. • Prepare NR Rates file for onward submission to SBP. • Posting of closeout vouchers. • Maintenance of FE-25 CRR AND SCRA. • Process and post SCRA interest received from SBP on monthly basis. • Upload and send FXCRS to SBP. • Any other task assigned by Head of Treasury Operations.

کمپنی کا لوگو
Customer care executive
UBL Fund Managers
فروری ۲۰۱۸ - جنوری ۲۰۱۹ | Karachi, Pakistan

To facilitate customer by addressing their queries, concerns and request resulting in customer satisfaction.
Handling inbound customer calls.
Making outbound calls when and where required.
Written external communication.
Handling complaints complains, inquiries and service request from different channels(Email, SMS, Letters & Calls etc).
Coordinating with different stake holders for resolution of customer queries and concerns.
Prepairing and sharing reports of daily activities.
Any other task assigned by immediate supervisor, line manager & HOD.

کمپنی کا لوگو
Quality Asuurance Assistance
MCB Bank Limited
اکتوبر ۲۰۱۷ - فروری ۲۰۱۸ | Karachi, Pakistan

Manage the records of insurance and Investment companies associated with MCB bank.
Seminars on Investment and Banca plane trainings.
Training based on new processes and product implementations.
Maintain MIS on daily basis.
Excellent interpersonal and communication skills.
Identify training needs andresponsible for document management systems.
Ability to maintain a broad and up-to-date knowledge of financial services.
Responsible for document management systems
Draft quality assurance policies and procedures.

کمپنی کا لوگو
call back officer
UBL
اگست ۲۰۱٦ - اکتوبر ۲۰۱۷ | Karachi, Pakistan

تعلیم

McKinsey & Company
سرٹیفیکیشن, McKinsey & Company Forward Program‎
Problem Solving
مکمل
2023
Institute of Business Administration (IBA)
مختصر کورس, Journalism‎
Blog Writing
مکمل
2019
University of Karachi
ماسٹرز, ماسٹرز ان آرٹس, International Relation‎
Accounting, Banking & Finance, International Political Economy
CGPA 3.2/4
2016

پیشہ ورانہ مہارتیں

ماہر Administration Knowledge
ابتدائی Call Center Development
ابتدائی Charismatic Leadership
متوسط Consumer Behavior
متوسط Consumer Experience
ابتدائی Contact Center Services
ماہر Database Impact
ماہر End To End Recruitment Skills
ابتدائی Front Office Support
ماہر Good Communication Skills
ابتدائی Handling Assignments
ماہر Hospitality Management
ماہر HR Operations Handling
ماہر Human Resource Planning
متوسط Marketing Stratergies
ماہر Multi-tasking
ابتدائی PCIT
ماہر Revenue Analysis
ماہر Security Principles
ماہر Staff Orientation
متوسط Technical Recruitment Skills
متوسط Third Party Payroll
ماہر Time Management Skills

زبانیں

ماہر انگریزی
ماہر اردو

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