خلاصہ

Looking forward to work in a professional and competitive environment where I can put my best efforts, hard work and skills to bring up the organization and myself too. I need an opportunity to cash my abilities by the use of my skills and my knowledge for your organization.

تجربہ

کمپنی کا لوگو
Customer Care Manager
Skyland Travels Ltd
جولائی ۲۰۱۷ - موجودہ | Lahore, Pakistan

• Backup to the agents incase of any inconvinience faced by customer. Solve the issue on the spot by overtaking a files.
• Train new agents.
• Confer with customers to determine their travel preferences.
• Tackle panic customer and give them services till sort the issue raised by customer.
• Inform clients of essential travel information, such as travel times, transportation connections, baggage allowances and medical and visa requirements
. • Prepare customer invoices and accept payments.
• After issuance provide e-tickets and itineraries along with other required documents to customer within time.
• Deliver a training session to the new hired agents.
• Backup to the agents incase of any inconvinience faced by customer. Solve the issue on the spot by overtaking a files.
• Perform a Team lead role in absence of Boss.

کمپنی کا لوگو
Senior Flight Agent
Multi Resource Group/Reliance Travels
دسمبر ۲۰۱۴ - جولائی ۲۰۱۷ | Lahore, Pakistan

• Dealing customers inquiries on phone and emails about flights reservation. • Confer with customers to determine their travel preferences. • Determine whether seats are available on travel dates requested by customers, assigning requested seats when available and get e-tickets issued when all requirements fulfilled. • Inform clients of essential travel information, such as travel times, transportation connections, baggage allowances and medical and visa requirements. • Prepare customer invoices and accept payments. • After issuance provide e-tickets and itineraries along with other required documents to customer within time. • Deliver a training session to the new hired agents. • Backup to the agents incase of any inconvinience faced by customer. Solve the issue on the spot by overtaking a files. • Perform a Team lead role in absence of Boss.

کمپنی کا لوگو
Asst.Marketing Officer
LaAtrium Restaurant
فروری ۲۰۱۴ - نومبر ۲۰۱۴ | Lahore, Pakistan

I am responsible for;
• Managing Facebook Pages of Restaurant.
• Upcoming events Criteria design and Requirement.
• Customer Feedback calls and Customer Relations.
• Highlight the points of improvement through customer Feedback.
• SMS Marketing and software.

کمپنی کا لوگو
Computer Operator/ Cashier / Store Incharge
Salt’n Pepper Restaurant
نومبر ۲۰۱۱ - جنوری ۲۰۱۴ | Lahore, Pakistan

I am responsible for
• Generate Invoice on SQL Based Software, called Point of sale.
• Daily closing of sale & cash.
• Daily settlement of Credit Card Machines.
• Weekly and monthly closing of PETTY CASH.
• Monthly Closing of Point Of Sale.
• Maintain record and keeping files.
• Store inventory on daily basis.
• Issue daily items of grocery on demand.
• Make a food cost on excel sheet.
• Monthly Store Checking.
• Prepared a monthly demand of all store items.

کمپنی کا لوگو
Computer Operator
City Herbal Care Laboratories
مئی ۲۰۱۱ - نومبر ۲۰۱۱ | Lahore, Pakistan

• I was responsible for
• Generate invoice on MSDOS based software.
• Maintain Account Receivable on software and manual.
• Keeping record of pending bills.
• Check the stock of store on month end.
• Make order of short products of store.
• Check the cash recovery with cashier.
• Send & receive software’s RAR through E-mail to HEAD OFFICE on daily basis
for invoice approval.

کمپنی کا لوگو
TSR (trainee)
D-Bays Communication
فروری ۲۰۱۱ - اپریل ۲۰۱۱ | Lahore, Pakistan

• Out bond call center.
• Call according to given script and detail of product.
• Offering a product for sale to costumer on contract base.
• Contact to costumer after selling product, that costumer is satisfied with our product.

کمپنی کا لوگو
Computer Operator/ Cashier
Salt’n Pepper Restaurant
جولائی ۲۰۰۷ - جنوری ۲۰۱۱ | Lahore, Pakistan

I am responsible for
• Generate Invoice on SQL Based Software, called Point of sale.
• Daily closing of sale & cash.
• Daily settlement of Credit Card Machines.
• Monthly Closing of Point Of Sale.
• Maintain record and keeping files.
• Store inventory on daily basis.
• Issue daily items of grocery on demand.
• Make a food cost on excel sheet.
• Monthly Store Checking.
• Prepared a monthly demand of all store items.

تعلیم

Virtual University of Pakistan
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, BBA‎
Public Administration, Business Administration
CGPA 2.7/4
2018
private
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان جنرل سائنس, FA‎
Economics, Islamiat, Language (Persian)
فی صد 51%
2006
private
میٹرک / او لیول, آرٹس, Matric‎
Economics
فی صد 49%
2004

پیشہ ورانہ مہارتیں

ماہر Air Ticketing Knowledege
متوسط Call Center Development
متوسط Call Reporting
متوسط Cargo Logistics
ابتدائی Concept Planning
ماہر Custom CRM
ماہر Customer Satisfaction Management
متوسط Data Comparison
ماہر Floor Handling
متوسط General Reporting
ابتدائی Social Media Managment
ماہر Workforce Management
ماہر عمليات الخدمات

زبانیں

ماہر اردو
متوسط انگریزی

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