خلاصہ

Dynamic, creative and innovative Business Centre Executive with 13 years leading experience in various roles. I have strong academic background and extensive work experience. Hands on experience in In Direct Sales, Process development, Customer care, Channel development, Relationship management, Training facilitation (A certified Trainer) Planning and Effective leadership.
Maintaining high standards of Customer Services for valued customers through my professional attitude support.
Having professional skills in customer dealings, problem solving, conflict resolution products upselling
Having upselling analytical skills to achieve the targets timely.
Due to good strong relation with business center team I always try to help out in achieving their targets too.
Having leadership Quality a good team player
Able to pick new concepts quickly and self-motivated to learn, always meet the assigned target successfully
A certified Trainer, Got TTT certificate by CC-Training Development Team South.

OBJECTIVE:
To obtain a challenging management position where I can enhance my skills and I am also more than willing in working for a position at which I have not been placed in yet.
To achieve high carrier growth through a continuous learning process and keep myself dynamic, visionary and competitive with the changing scenario of the world

تجربہ

کمپنی کا لوگو
Relationship Manager
Dubai Islamic Bank Pakistan Ltd
فروری ۲۰۱۷ - اپریل ۲۰۱۷ | Hyderabad, Pakistan

Manage & develop the Business Banking customer portfolio assigned. Ensure the assignment of assets, liabilities & non-refundable product targets, profitable objectives & implementation of superior service culture & standards while adhering to Banks policies & guidelines.

کمپنی کا لوگو
Business Centre Executive (Specialist)
Mobilink GSM (PMCL)
مارچ ۲۰۰۵ - نومبر ۲۰۱٦ | Hyderabad, Pakistan

• Oversee execution of quality customer care and revenue generation activities through business centre
• Managing trainings, indoor commercial activities
• People management and grooming
• Handle operational activities over customer care service & sale counters.
• Practice and implement customer handling skills as defined and learned in relevant trainings.
• Welcome, guide and manage each walk-in customer when in the role of Floor Greeter.
• Manage walk-in customers according to the assigned counter or assigned role.
• Explain various Mobilink tariffs to the customers and sell prepaid/ post-paid connections at front line customer services.
• Updated on all current policies, procedures, promotions, products and up sell value added services offered by the company.
• Take ownership and ensure timely resolution of customer complaints.
• Coordinate and follow-up with multiple stake holders for issue resolution.
• Understand and implement the CS policies & procedures in practice and spirit.
• Ensure proper behaviour/discipline/grooming/punctuality as per the requirements and image of the company.
• Provide feedback to supervisors on important issues/problems cites by the customers to ensure customer retention.
• Perform responsibilities on rotational as assigned by the Customer Care Manager.

کمپنی کا لوگو
Acting Manager & Team Lead
Mobilink GSM (PMCL)
مارچ ۲۰۱۰ - ستمبر ۲۰۱۴ | Hyderabad, Pakistan

 Providing help and advice to customers using your organization’s products or services.
 Communicating courteously with customers by telephone, email, letter and face to face.
 Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
 Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
 Issuing refunds or compensation to customers.
 Keeping accurate records of discussions or correspondence with customers.
 Analysing statistics or other data to determine the level of customer service your organization is providing.
 Producing written information for customers, often involving use of computer packages/software.
 Writing reports analysing the customer service that your organization provides.
 Developing feedback or complaints procedures for customers to use.
 Improving customer service procedures, policies and standards for your organization or department.
 Meeting with other managers to discuss possible improvements to customer service.
 Being involved in staff recruitment and appraisals.
 Training staff to deliver a high standard of customer service.
 Leading or supervising a team of customer service staff.
 Learning about your organization’s products or services and keeping up to date with changes.
 Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses

کمپنی کا لوگو
Contact Centre Representative (Associate)
Mobilink GSM (PMCL)
جنوری ۲۰۰۴ - فروری ۲۰۰۵ | Karachi, Pakistan

• Facilitating the customer
• Providing first call resolutions
• Satisfying the customer regarding their queries about product & services

تعلیم

University of Sindh
ماسٹرز, ماسٹرز ان کامرس, M Com‎
Banking & Finance
درجہ A
1999

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