Managing Monitor and control the branch business affairs. Plan and execute business development and relationship strategies with existing and future customers. As team leader of the branch establish liaison among all players. Help to provide better environment for the customers and staff and also to improve the customer quality and satisfaction.

Formulation & implementation of sales plans to deepen the existing relationships as well as to identify the new opportunities for achievement of branchs multi-dimensional targets (deposits, profit)

Complete adherence to Service Management Program through complaint resolution by contiguous review & improvement of processes, practices & resources to ensure that service standards are met for customer retention.



Ensure that all financial targets are met for the branch and assurance of cost controls and maximization of revenue generation through good selling and plugging of revenue leakages in the branch.

Periodical review of operational activities in light of audit reports and contributes to enforce the internal controls in the branch operations as per the Bank & SBP guidelines (KYC, AML, Business Continuity Plan, etc)

Train & motivate all front-end staff to develop their technical & core competencies. Lead them as per sales plan for sales maximization.

Managing Monitor and control the branch business affairs. Plan and execute business development and relationship strategies with existing and future customers. As team leader of the branch establish liaison among all players. Help to provide better environment for the customers and staff and also to improve the customer quality and satisfaction.

Formulation & implementation of sales plans to deepen the existing relationships as well as to identify the new opportunities for achievement of branchs multi-dimensional targets (deposits, profit)

Complete adherence to Service Management Program through complaint resolution by contiguous review & improvement of processes, practices & resources to ensure that service standards are met for customer retention.



Ensure that all financial targets are met for the branch and assurance of cost controls and maximization of revenue generation through good selling and plugging of revenue leakages in the branch.

Periodical review of operational activities in light of audit reports and contributes to enforce the internal controls in the branch operations as per the Bank & SBP guidelines (KYC, AML, Business Continuity Plan, etc)

Train & motivate all front-end staff to develop their technical & core competencies. Lead them as per sales plan for sales maximization.

Managing the smooth operations of the branch in compliance with banking regulations/Policies & procedures with a view to minimize the operational risk and maximize profitability by ensuring the provision of quality service support in terms of product processing and service deliveries.

Implementation and ensuring the compliance of KYC according to the State Bank of Pakistan regulations.

Compliance and rectification of audit objections pointed out by internal auditors as well as external auditors.

Supervision of cash & clearing activities at Branch

Account opening, Fixed Deposits

Issuance of cheque books & ATM cards

Ensure adherence to Service Management Program.

Issuance of Payment orders, Demand Drafts

Online Deposits

To enforce the internal controls in the branch operations as per the Bank & SBP guidelines.

Assurance of cost controls and maximization of revenue generation.

Preparation of MIS reports for internal use, Head office & SBP

Day Start & day end activities of system

Back up to the Branch manager, Custodian of security documents

Full compliance with SBP and other regulatory requirements.

Ensure high Standard of quality service to the entire customer base and indirectly to achieve the best audit rating through smooth banking operations as per banking regulation.

Maintenance and updating of MIS data

Preparation of various reports required by head office and internal & external auditors

Preparation of various reports required by SBP angry

Preparation of various reports for inter-office use

Manage general banking functions relating to accounts like issuing cheque book, ATM custodianship, and account maintenance, customer correspondence to achieve high level of customer satisfaction efficiently and accurately

Handle all outward/inward remittance/bills for collection including Payment Orders/Demand Drafts/Telegraphic Transfers etc as per bank policy and procedure and properly record these transactions in the bank system and records.

Facilitating customers, guiding them about Bank products, process, resolving customers queries. Adherence to Service Protocols and Service Management Programme to achieve the goal of customer satisfaction which is also the organizations prime objective.

Preparation Coordinates and ensure reconciliation of entries with other branches within specified timelines, in line with the reconciliation department guidelines.