takingcare development of procurement systems, process, deals with international companies for our outside pakistan business entities, machinery, equipment, services acquisitions, contract etc

Plan, Organize & Manage the Aftersales Services & Operational strategies nationwide within the company's mission statement and objectives. Develop business strategies & transformation into productive operations for continues improvement. Ensure the team contribution/ system productivity, space/resources utilization and optimized the non-conformities, developed system for cost of non-conformances. Responsible for promised financial targets e.g. 15.0+ million PKR/ month and other agreed targets are met in all divisions of aftersales department. Actively monitoring aftersales services navigator and set review periods for Best Working Practices, Process and Quality Services to ascertain, in case it is successful and in case not, devises a review on affected systems that resulting improved developed valid services process for continues improvement. Work for customer satisfaction & retention. Analysing customer satisfaction Index & improved the aftersales services on customer feedback to retain the customers. Identify the business potential within premium customers by driving the aftersales business and set long term action plans for further increase in revenue, profits and potentials leads. Managing customers, sort out complaints, providing road assistance, critical diagnosis, back jobs, repairs, warranty claims, warranty extensions, goodwill cases, parts, retrofits with cost effective solutions. Responsible for aftersales product development, developed many financial products and made fruitful products like warranty and extended warranty. Developed "Value Added Services" segment for competitive edge with attractive after sales packages like extended warranty, goodwill, service life packages, C@P etc. Working as Project Manager for “Porsche Battery Electric Car” for Pakistan market for mission-e 2020.
2nd time won Porsche Service Excellence award on customer services.

A company involved in imports and distribution of Industrial products power products UPS, ISOLATION TRANSFORMERS, DRY BATTERIES in corporate sector specially B2B market.
- Developed the Operational Navigator in the company history to manage a wide & broad territory based region, “Central Region” with pre planned activities, coordination & arrangement of timely support services for corporate customer for USA's Premium Industrial UPS EATON.
- Managed team over 41 technical and non-technical team members with entire region including CRM, Admin, and Repairs Lab, Field team, Resident Teams, Finance departments and technical team.
- Head the aftersales services solutions, optimized the down time for repairs, warranty coverage, warranty solutions & customer grievances. Developed CRM system for customer feedback and expectations.
- Managed the Stock, distribution, logistics and installation programs for VRLA batteries and UPSs for mass installations of industrial UPS from 1.0kVA to 500.00 kVA UPSs.
- Secured several Long service agreements (aftersales services) with validity and extensions timely and customer retention throughout the service tenure.
- First time develop Fast Track Services channel for prompt responds to customers, reduced respond.
- Increase the productivity, utilization of manpower and resources for customer satisfaction & retention.

Have analytic working experience in multiple department and positions of World’s renowned Swedish Truck Facility in Lahore. The hard achievement was “CONVERSION OF STRATEGIES IN TO OPERATIONS”.

I have been awarded with “MARKET INTELLIGENCE”.
Prepared, Implemented, Customer insight & marketing plans for VOLVO TRUCKS based e.g. RIGID & PRIME MOVERs by their business applications and target segmentation for exhibitions, media conferences, customer seminars, business trade shows, product festivals, road shows and other campaign events like Pak Army, FWO, NLC, PWD, SNGPL, SSGCL, Cargo Companies, Oil & Gas, Cement industry etc.
Prepared, Implemented, Customer insight & marketing plans for VOLVO BUSES based e.g. INTERCITY, URBAN & BRT projects by their business USPs on fuel, maintenance, ageing, wear/tear and life of product for marketing in B2B segment like private Bus operators etc.
Prepared, Implemented, Customer insight & marketing plans for VOLVO CONSTRUCTION EQUIPMENTS based e.g. mega projects, highways/motorways, dams and cement industry, Pak Army, NLC, FWO, PWD, Shell, Builders and Constructors etc.
Prepared, Implemented, Customer insight & marketing plans for VOLVO PENTA ENGINES (industrial & marine) based e.g. sea & dry ports handlers, generators, industry by their technical applications.
Prepared, Implemented, Customer insight & marketing plans for ATLAS COPCO, DYNAPAC based e.g. earth moving, road constructions, industrial dills, support projects and by applications etc.
Inducted the brand, market research, customer insight works, marketing, launched the HILTI BRAND (power tools) in Pakistan by the joint-venture with HILTI international. It was a project additionally handled on Panasian Group Platform as on Group managing position.
• Worked as Marketing Liaison Lead for Volvo AB Group companies, Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Volvo Penta Engines & other brands like Hilti Pakistan, Bombardier, FIAM & SAFT Batteries.

Managed, organized, scheduled and maintained information for company's staff & responsible to managed & handled all day-to-day administrative operations at Pakistan’s exclusive European Truck production facility & nationwide. Supplier handling; hired services for company pick & drop service, gardening, canteen, security staff, janitorial service staff, repair of office automation equipment etc & evaluating mathematically. Fuel management & repair/ maintenance/ insurance of all company vehicles fleet & insurance services. Managed & Monitored purchase & procurement of all office equipment, printing periodical, stationery, utilities & responsible for all office automation’s repair maintenance contracts, building maintenance etc at negotiated rates and better services. Developed applied KPI’s for procurement process in order to pre-evaluation before procurement & demonstrations of equipment from suppliers. Handled Insurance i.e. General Insurance, Vehicle Insurance and Health/ Life insurance for VPL Staff & Process the claims & received claims without depreciation. Implemented arrangements for organizational change to enable people/ staff to be appropriately deployed, transitions to operate smoothly and individuals to adapt. Attended/ deal with all Intelligence Agencies for security clearances of sales team like Federal Government and Militant Agencies i.e. Military Intelligence (MI), National Command Authority (NCA), Intelligence Bureau (IB), C& A, in order to sales penetration for sales team to FWO, NDC, PAEC etc. Carried out all successful security clearances for sales & marketing staff. Designed the corrective, preventive actions system and worked on root cause analysis. Conduct root cause analysis on solid basis i.e. DIAGNOSE ACCURATELY & AMEND SYSTEM ACCORDINGLY in admin department. Recommended and implemented applied Administration operations, practices and procedures consistent with the business requirements and Organization’s HR strategies and policies

September 30, 1998 to December 31, 2001, 3.3 year’s experience in “Quality Assurance Department” for Power & Energy Sector.
• Successfully (ISO 9002) certified for Power & Energy Sector, responsible for KGL and MLECL for internal quality auditing/ Surveillance Audits as an Internal Quality Auditor/ Management Representative.
• Trained the operations departments of Power & Energy Sector on Quality Management System.
• Provided designing help for documentation for Quality System of KMLG’s all companies.
• Prepared the presentation for Management Review Meeting, such as data collection/ data formatting & KPI’s etc, held twice a year.
• Responsible for implementation of ISO 9002 QMS in power sector and monitor continues improvement.
• Having experience in Textile Sector of Group as Quality Auditor.
Having result oriented job i. e. first time introduced the concept of cost of non-conformance in power & energy sector.