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خلاصہ
Profile
A hard working individual, seeking a challenging job to explore my abilities to the extreme. I am determined to add value to the organization I work for, through my exceptional knowledge and learning ability. I possess well developed communication skills with reputation of unwavering accuracy, credibility and integrity.
Core Skills
· Ability to check software quality and testing
· Ability to research & classify information
· Ability in Team Management
. Excellent in Project Management
· Excellent to handle projects
· Ability to Design BRD of all Modules
· Ability to write software requirements from Client end
Career Goals
To join an organization that gives me an opportunity to showcase my skills and also helps me gain practical exposure in engineering sector.
Highly accomplished and result oriented network professional with almost Three years of experience who is creative in identifying and designing effective solutions to meet the current and future expansion of the business. Areas of expertise in:
i. Network Design & Implementation
ii. Server/LAN/WAN Administration.
iii. IP Core Networks
iv. Network Analysis and Administration
v. Technical/User Support
vi. Hardware/Software Troubleshooting
vii. Systems Application Software.
پراجیکٹس
تجربہ
Assistant Programme Officer
Present working in (Punjab Information Technology Board) as a Assistant Program officer,
Seeing Punjab HRMIS System all Modules
1) BIO Data Module (Individual Career Planning chart) in Thirty Eight Departments.
2) Automated Transfer Posting Modules as per Government Rules
3) Automated Leave Management Including all type of Leaves
4) Automated Inquires Initiation and management
5) Digitized Financial matters includes the budgeting and Salary Management
6) Automated Fleet Management
7) Automated Inventory Management
8) Automated Retirement and Pension system
9) Automated Promotion Board
10) Data gathering/Modules requirement from all departments/ Presentation demo on different modules & making BRD Document as per shared requirements of any module is a part of my work.
11) Team Management
SSA Specialist
1) l have worked in PTCL as a SSA Specialist
2) Slow browsing, No browsing, data traffic maintenance, Frequent disconections, PPP down.
3) Siebel CRM ,Nokia Motive,Support console, NMS, Form Builder, Solar Wind, used all portals
4) Inbound, Outbound, Exclation Desk, Data Routing, Spot Check
All Software Tools has been used by me
Cisco Tool Kit , CRM , Ticket Update & launch a complain in CRM
Siebel Software , CPS Software, CSS, Avaya Calling System,
Support Console, Motive Nokia, Solar Wind, RMS usage Portal, CRM ,etc
Static IP pool ,Gateway,Sub net mask,Mac Address etc
1) I have done CCNA(R,S) Certified get training certificate from Cisco and Corvit 2) I have done CCNA(Security) Certified get training certificate from Cisco & Corvit 3) I have done CCNP(R,S) from Corvit. 4) Computer Related TS in Network Field I have much skill to establish a Network System of any Organization using Switches and Router of any Vendor operating Configuaration in CLI Mode ,Telnet , Ping etc.
TECHNICAL PROFICIENCIES:- Protocols/Standards/Technologies: TCP/IP, RIP, IGRP, EIGRP, IS-IS, OSPF, BGP, Optimized Routing, Route Redistribution, HSRP, VRRP, GLBP, DHCP, NAT, MPLS (L2/L3VPN), IP Multicast, PIM, IGMP, DSL, Frame Relay, IEEE 802.3, IEEE 802.11b (Wi-Fi), PPP, HDLC, CDP, Traffic Management, VLAN, Spanning tree, Inter-VLAN routing, Ether-Channel, Layer 2 Security. Hardware.
Cisco Routers: 1600, 1700, 2500, 2600, 2800, 3600, 4500 series. Cisco Switches: 1912, 2950, 3550, 3560, 4948. Cisco FIREWALL: PIX 515e, ASA 5510. 3Com SWITCHES: 4200, 4210, 7700, 7906. HP SWITCHES: 2510, 2910 ACCESS POINT: Linksys/TP-Link/D-Link Wireless Cable/DSL Router Hp Servers & MSA: DL 380 G7, DL360 G5/G6, DL350 G4/G5, MSA 30 JUNIPER: Routers and Switches MISC.
Team Lead
I have experience in Trg Ibex Global in MFS (JAZZ CASH) as a Team Lead Best knowledge of call center industry Inbound ,Outbound, Exclation Desk, Data Routing, Spot Check. All Software Tools has been used By me Worked on different Software during stay this company Cisco Tool Kit ,CRM, Ticket Update & launch a complain in CRM Sibel Software , CPS Software, CSS, Ayaya Calling System ( static IP pool ,Gateway,Sub net-mask,Mac Address handeling etc
1). Cops Portal, Nadra Portal, Sibel Portal, E-Front , Amount Transaction of Customers to assured correctly,
2) During my stay in Jazz Cash I have much knowledge about call center industry that how should we talk and communication from customers.
