Zain Akram

تاریخ : ستمبر ۲۰۲۰ - موجودہ

<div><ol> <li>Debit Card</li> </ol> <p>Cradit Card</p> <p>LoanHABIB BANK LIMITED:                                     </p> <p dir="ltr">PBO in HBL Phone Banking</p> <p dir="ltr">October 17, 2020 to till date</p> <p dir="ltr">Key Responsibilities</p> <ul> <li dir="ltr"> <p dir="ltr">Providing FCR by taking ownership of the complaint/information.</p> </li> <li dir="ltr"> <p dir="ltr">Follow up to ensure that work is being carried out as per planned task, specifications.</p> </li> <li dir="ltr"> <p dir="ltr">Interact with supervisors and management to ensure 100% adherence.</p> </li> <li dir="ltr"> <p dir="ltr">Conducting regular pre-shift and post-shift meetings.</p> </li> <li dir="ltr"> <p dir="ltr">Actively monitor the work environment for hazards.</p> </li> <li dir="ltr"> <p dir="ltr">Assist in the quality to monitor progress regularly.</p> </li> <li dir="ltr"> <p dir="ltr">Monitor, evaluate and ensure that all queries is being carried out smoothly.</p> </li> <li dir="ltr"> <p dir="ltr">Attend and review all benchmarking meetings.</p> </li> <li dir="ltr"> <p dir="ltr">Ensure floor decorum and monitor progress regularly.</p> </li> <li dir="ltr"> <p dir="ltr">Report any non-conforming work in a highly professional manner.</p> </li> <li dir="ltr"> <p dir="ltr">Identify and report technical queries to relevant for their urgent resolution/compliance.</p> </li> <li dir="ltr"> <p dir="ltr">Re-check &amp; re-verify invalid complaints/Eforms as they are actually invalid or wrongly marked invalid </p> </li> <li dir="ltr"> <p dir="ltr">Raise dispute about wrongly marked invalid complaints/Eforms from complaint resolution team </p> </li> <li dir="ltr"> <p dir="ltr">Re-generate complaint against invalid complaints after taking right &amp; complete details from customer </p> </li> <li dir="ltr"> <p dir="ltr">Conduct session regarding invalid complaints/Eforms regularly for avoiding mistakes for future.</p> </li> </ul> <p dir="ltr">Achievements:</p> <ul> <li dir="ltr"> <p dir="ltr">Participate in GOG global awards ceremony on performance basis. </p> </li> <li dir="ltr"> <p dir="ltr">Awarded PSL tickets as top sellers in HBL campaign.</p> </li> <li dir="ltr"> <p dir="ltr">Got high performance throughout in MPS and holds top position in MPS thrice.</p> </li> <li dir="ltr"> <p dir="ltr">Promoted to HBL Priority services , Gold Credit Card and Platinum Card Holders.</p> </li> <li dir="ltr"> <p dir="ltr">Got handsome appraisal on basis of my performance.</p> </li> </ul> <p>Branch Enquiries</p> <p>Mysics </p></div>