Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
Maintain debtor’s account to ensure that the debt status is accurate and latest.
Develop reports on aged debt accounts and days sales outstanding (DSO) reports.
Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
Post customers’ check and ensure timely credit transfer.
Review collection queue to perform collection activities accordingly.
Close a specific number of collection accounts each month to meet assigned target.
Contact debtors and implement repayment schedules and terms.

Handle all complaints and investigate with relevant department and resolve the case within given time.
Conduct environmental details to ensure adherence to environmental standards.
Identify compliance issues that require follow-up or investigation.
Evaluate testing procedures to meet the specifications of environmental monitoring programs.

Manage and execute outlet operations including food and beverage promotion, customer service and inventories.
Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating of staff, sales and customer services.
To monitor staff daily, ensuring that staff delivers the highest standards of customer service at all time.
Maintaining a high standard of cleanliness and hygiene in all hospitality areas and in all tasks and duties carried out within the team - with special regard for personal hygiene and appearance
Track and maintain stock levels and liaise with supply department to keep products available all the times.
Keep a record on daily basis of all out-coming products with their bills, update system and manual for month end reports.

Dealing with customers face to face at a reception desk, or by phone or email.
Placed ad on a various website, handle calls and feedback to emails and call.
Prepare service reports by collecting and analyzing customer information.
Keeping accurate records of all enquiries.
Arrange files, scan and copy documents, maintain office filing and storage systems
Update and maintain databases such as mailing lists, contact lists and client information.

Monitor the calls answered by Customer Service Executives to verify highest standards were achieved in terms of product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency.
Deliver coaching feedback to agents on call and email performance.
Prepares and analyzes quality reports for Management review.
Participates in the design of quality monitoring forms and quality standards.

Arranges reservations and routing for passengers at the request of Ticket Agent.
Plans route and computes ticket cost, using schedules, rate books, and computer.
Assists passengers requiring special assistance to board or depart conveyance.
Book passenger’s trip such as a ticket, hotel, visa, airport taxi.
Sells travel insurance.
Checks baggage and directs passenger to a designated location for loading.

Attract potential customers by answering incoming product and service questions; suggesting information about other products and services.
Prepare product or service reports by collecting and analyzing customer information.
Ensure that prompt action is taken by concerned departments against customer complaints.
Prepare periodical reports to the superior with details of complaints, suggestions, and action taken.

Answers incoming calls, places outgoing calls
Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
Receives guest messages and deliver the same to the guest.
Logs all wake-up call requests and performs wake-up call services.
Provides information about hotel services to guests.
Provides paging services for hotel guests and employees.
Knows what action to take when an emergency call is required.