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Umair Shahzad
Senior Supervisor Operations
Sybrid Pvt. Limited - Islamabad, Pakistan
پراجیکٹس
NTC ( National Telecom Corporation )
Telenor Live Chat Services
Telenor 345 Helpline
Telenor SMS Help Line
تجربہ
Senior Supervisor Operations
Sybrid Pvt. Limited
نومبر ۲۰۱٦
- موجودہ
| Islamabad, Pakistan
Currently working as Senior Superior Operations & Leading 3 projects single handedly e.g Telenor Live Chat, National Telecom & National Savings
Senior Service Quality Officer
Sybrid Pvt. Limited
نومبر ۲۰۱۳
- نومبر ۲۰۱٦
| Islamabad, Pakistan
Worked as senior quality officer & JDs were.
Process revamping
Evaluation agents performance
Feedback sessions
Training ( Behavior & Product )
Customer Relation Officer
Sybrid Pvt. Limited
مارچ ۲۰۱۲
- اکتوبر ۲۰۱۳
| Islamabad, Pakistan
As a CRO my JDs were mentioned below
Guide to the customer about product & services
Handle inbound & out bound calls
Treat the customer in well manners
Products upselling
Resolve customer problems
تعلیم
University of the Punjab
بیچلرز,
,
( B.A ) Bachelors of Art
فی صد 52%
2010
پیشہ ورانہ مہارتیں
ماہر
Ability to easily adjust in teams
ماہر
Ability To Manage Multiple Projects
ماہر
BGM / DME
ماہر
positive mind
زبانیں
ماہر انگریزی
