▪    Responsible overall for the smooth operation and maintenance of administrative transport.
▪     keep office neat clean and tidy, check all electronic equipment's on   daily basis.
▪     Monitor Camera’s regularly to check that are fully operational or not as per the SOP.
▪    Maintain Generator logbook & Consumption reports.
▪    Record of Time sheets, leaves, appreciation letter, warning, increments and Promotion documents.
▪   Coordinate with programs/departments for expediting HR documents for payroll processing.
▪   To make accuracy and monitor in daily attendance, leave deductions, and leave reimbursement.
▪   Manage all IT equipements and troubleshoot.▪   Train new employees regarding softwares work and Issues.

▪ Performed Tier 1 & Tier 2 support within Help Desk environment using Mihcm ticketing system.
▪ Manage all IT equipment’s and create backup from firewall and Unifi Controllers
▪ Monitor Camera’s regularly that they are fully operational or not as per the SOP
▪ Troubleshoot the internet problems and contact internet service provider to resolve it.
▪ Troubleshoot hardware & Software issues at end user side and help them to resolve it.
▪ Provide training to new joiners and guide them all basic computer problems as per SOP.
▪ Manage company owned IT Assets like laptop, Desktops & Mobiles & assign to new joiners.

▪ Implemented and configured computer hardware and OS applications across 100+ workstations with 0% downtime
▪ Monitored deployed networks of Wateen and Multinet with operations centers and telecommunications providers to debug and diagnose circuit problems
▪ Identified and resolved technical issues, including account setups and network configurations
▪ Extended support for the procedural documentation and reports to the regional teams nationwide
▪ Initiated the procedure of “Training & mentoring program” to train the new joiners about the SOPs, procedures and guidelines
▪ Ensured the equipment of the computers are up-to-date

▪ Supported the business teams on Technosys, sales and account module, to ensure 90% uptime for extracting BI reports
▪ Implemented and configured computer hardware and OS applications across 40+ workstations
▪ Identified and resolved technical issues, including account setups and network configurations.
▪ Initiated the procedure of “Training & mentoring program” to train the new joiners about the SOPs, procedures and guidelines.