With substantial academic career sturdy professional experience Highly focused and dependable with an excellent customer service and data management record. Adept at handling multiple customer requests and concerns with the utmost professionalism and courtesy.
· Responsible for data management, records & data integrity.
· Answers incoming customer calls regarding billing issues, service questions and general client concerns
· Update customer information in the customer service database during and after each call.
· Content management & reviewing for the clients.
· Presentation/flash content development, designing & editing.
· Photos/video editing techniques adaptability & illustration management.
· End to end operations responsible for the account & managing the client requirements within scope.
· Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
· Actively following up/convene 3rd party meetings on the data management & contents.
• Ensuring Staff Attendance and Preparing Contracts.
• Payroll Calculation (time sheet, leave & overtime).
• Maintain record of all expenses. (Confectionary Expense, Electricity, Telephone, Gas, Transportation, Office Equipment, Salary Expense).
• Responsible for cash handling / Petty Cash Book record & maintain the salary record.
• To administrate all the operational activities.
• To process the Purchase Orders (P.O) and Return Merchandise Authorization (RMA’s) form.
• To prepare activations monthly report in MS Excel & work on the Express invoice Software.
• Make Purchase Invoices and Commission Reports for the dealers and sub dealers.
• Project timelines & activity schedules coordination; assistant to project coordinator.
• Agreement assistance & follow-ups between PMO and technical teams.
• Record update & maintenance of various departmental activities
Worked with one reputed educational institution in the area:
• Steered 5th graders as “Science” subject instructor.
• Lecture preparation, deliverance and post lecture assistance