خلاصہ

I bring along more than a decade of experience with an excellent set of leadership skills and commitment, I believe I would make a significant contribution towards the benefit of your company.

I have a highly accomplished career with a clear and traceable record of success in field of Customer and Sales Management. With my post graduation degree under my belt from a recognized University (University of Punjab), I am fully capable of running successful Sales , Marketing and Customer Management projects keeping in view the best practices for smooth operations.

My key skills comprise Sales Management, Marketing Skills, Organization Skills, Communication Skills, SAP Administration, Relationship Building, Staff Welfare, Employee Counseling and Team Leadership.

I have been engaged with prestigious organization such Mobilink, where I am responsible for spearheading Customer Relationship Division Projects implementation and work closely with the executive management.

Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles.

As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email.

تجربہ

کمپنی کا لوگو
Customer Care Representative, Lahore
MOBILINK
اپریل ۲۰۰۷ - جون ۲۰۱٦ | Lahore, Pakistan

• Provide effective and timely resolution of a range of customer inquiries.
• Strive for one-call resolution of customer issues.
• Strike a positive and cooperative tone with both customers and coworkers.
• Demonstrate best judgment in the disbursement of adjustments and credits.
• Escalating complaints to concern departments and maintaining assigned productivity with at least 100% quality.
• Handling customer inquiries, complaints, billing questions and payment extension/service requests
• Managed a high-volume workload within a deadline-driven environment
• Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
• Developed great confidence in dealing with customers upfront in business center on rotation for two months period in order to establish a strong relationship between valuable customer and the company

کمپنی کا لوگو
Radio Jockey (RJ)
Awaz Group Of Radios Jan 2004- Mar 2007
جنوری ۲۰۰۷ - مارچ ۲۰۰۷ | Lahore, Pakistan

Providing and managing customized audio content.
Content includes entertainment, sports & political snippets.
Wrote scripts for the Program.
Producing,conceptualizing the Program content according to the topical or entertainment genres.
Copywriting & scripting the audio content.

تعلیم

University of Gujrat
بیچلرز, بیچلرز ان آرٹس, Bachelor of Arts specialization Psychology‎
Educational Psychology
درجہ B+
2000

زبانیں

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