ï¬Organised and prioritised personal schedule ï¬ Arranged meetings with senior management ï¬ Liaised with department heads egarding day-to-day issues ï¬ Re-organised and improved department filing system ï¬ successfully worked to strict deadlines Communicationàï¬Reported findings of annual survey to senior management ï¬Prepared publicity material for department Open Day ï¬Worked on department stand dealing with enquiries on Open day ï¬Successfully mediated conflicts between staff and faculty àManagerial and Interpersonalàï¬Managed a team well ï¬Facilitated staff planning meetings, promoting individual high level of personal achievement ï¬Evaluated individual work performance and advised on career development ï¬Developed and introduced new client-centred team approach ï¬Part of a team to design new office procedures IT skills ï¬Compiled and edited comprehensive monthly activity reports ï¬Daily user of databases ï¬Customised database to suit unique departmental needs ï¬Microsoft Office ââ¬â word, excel, access and power point