An experienced and well maintained professional having ample amount of knowledge in banking sector and seeking an opportunity in the organization to use my skills. Experienced in providing exceptional services to retail customers. Understand financial needs of customer while building and deepening relationships. Open and service customer accounts in efficient manners.Ensuring projects are delivered to agreed quality standards, timeline & in line with client expectations. I have proven experience in retail sale sectors I have proven myself to be reliable
• Maintained and upgraded network hardware.
• Documented system issues and all team actions.
• Updated policy procedure and troubleshooting guidelines.
• Kept system at maximum uptime through proactive oversight and scheduled maintenance.
• Suggested improvements to hardware software and monitoring protocols.
• Monitored network performance and uptime and responded quickly to incidents.
Key Responsibilities:
Extensive experience working in prospect business development and customer cross sell marketing
Clerical duties, including multi-line phone, typing, copier, fax, filing, scheduling
Deep knowledge of commercial lending policies, procedures, practices and documentation
A proven track record at demonstrating this through previous hands-on experience and leadership will separate this individual from others
Manage and provide leadership to the Business Banking Area Managers to include small business deposits, lending and fee income products and services
Interacts with customers, managers, attorneys and accountants via telephone, written communications, or meetings regarding problem resolution and/or account maintenance;
Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Managed & organized documentation & records on financial performance.
Fully acquainted with following KPIS throughout:
Customer satisfaction High Customer Retention Rate throughout ServQual
Highest Net Promoter Score 1st Response Time Employee Engagement
Deals with incoming/outgoing mail, faxes, and emails
Opening new accounts, checking account status and maintaining savings account data in the system
Handle recruitment and training of teaching and support staff.
Create and implement admissions and registration procedures
Develop school policies and procedures and ensure appropriate implementation
Handle course evaluation and approval procedures
Create appropriate scheduling of staff and ensure that schedules are followed appropriately
Manage budgets and ensure that financial systems are followed
Coordinate the purchase of school materials and equipment and ensure timely and accurate delivery
Organize and facilitate the management of educational and social activities
Act as a point of contact for students’, parents’ and staff’s grievance addressing
An organised proffessional with proven teaching guidance & counselling skills