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خلاصہ
1.5 year experience as an Assistant Engineer at Interactive Group of Companies.
My responsibilities are followings
-Interacting with internal and external customers to determine their needs.
-Data center environment monitoring.
-Network Monitoring and problem identification.
-Responsible for supporting end users in the use of various software programs and hardware.
-Solve problems on Windows with equal proficiency.
-Provide Level-1 support for Operating system installation, configuration, maintenance and trouble-shooting.
-Monitoring and troubleshooting support of IP devices such as VOIP phones, Printers, Scanner, VDIs.
-Timely proper escalations as per SOP.
-OTRS ticketing system management.
-Knowledge of Microsoft Dynamics.
-Online Support on (Team viewer, Skype and Remote desktop).
-Configuration and installation of Lotus Domino and Microsoft Outlook for end users.
-Antivirus(Symantec) Installation and Configuration.
-Network Troubleshooting (Wi-Fi/Lan).
-Providing monthly generated reports to concerned persons of various departments, as per requirements and request.
پراجیکٹس
تجربہ
Support Engineer
Providing technical support to webhosting clients via WHMCS help desk and online ticketing system.
Interacting with external clients on live calls, live chat and Tickets.
Managing services like Web Servers (Apache/IIS), C Panel, MySQL, Mail Servers, DNS.
Monitor all Windows/Linux servers for performance issues and stability concerns.
Regular application installations, configurations, and day-to-day administration.
Troubleshoot software issues as they arise and respond customer via Kayako Ticket System.
Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
Work with Apache and IIS6/7 on a daily basis to support customer.
Document issues and associated resolutions to problems.
Dedicated Servers VPS Servers operations and troubleshooting.
Assistant Engineer
My responsibilities are followings:
-Datacentre environment monitoring.
-Network Monitoring and problem identification.
-Responsible for supporting end users in the use of various software programs and hardware platforms
-Solve problems on Windows with equal proficiency.
-Monitoring and troubleshooting support of IP devices such as VOIP phones, printers etc.
-Timely & proper escalations as per SOP.
-OTRS ticketing system management.
-Knowledge of Microsoft Dynamics.
-Testing out networks.
-Interacting with customers to determine their needs.
-Identifying and resolving configuration issues.
-Hourly Reporting.
