Provide Layer 2 support to USA-based and other country companies.
• Provide IT services to USA-based companies (MSP & non-MSP) and manage machines in domain environment of Windows OS 2012 R2, 2016 & 2019,2022.
• Active member of cloud team and engaged in projects.
• M365 Tenant to Tenant migration using Bit titan (migration-wiz)
• Exchange on-premises to exchange online migration.
• File server migration to SharePoint online.
• Deploy Advanced security policies in Microsoft 365 and G-Suite.
• Manage G-Suite for multiple Companies.
• Setup and Upgrade AAD / Microsoft Entra Connect to the latest version.
• Configure and Administer SharePoint Online.
• Create Tenant-level Rules and policies as per requirement.
• Renew SSL certificates.
• Leading a team of more than 10 resources.
• Work on escalated tickets and resolve them on time.
• Provide Support on SAML VPN.
• Managing user’s mailboxes in Microsoft on-premises exchange, hybrid environment, and Microsoft 365 for multiple companies.
• Add, Configure, and Manage 3rd party email filtering tools like Barracuda for more than 30 companies.
• Onboard more than 15 new Companies on Barracuda and configure required services for O365 and G-Suite.
• Manage mobile devices using Maas 360.
• Manage APs for different sites using a Unifi wireless controller.
• Communicate with users over email and phone calls.
• Assist L3 resources in different projects and tasks.
• Work on cloud-based escalated tickets by other engineers.
• Co-ordinate with MSP Team lead and CTO in different critical issues.
• Planning and configuration of Hybrid Modern Authentication for SharePoint and Exchange On-Prem.
• Planning and configuration of Exchange Hybrid Setup.
• Managing TrendMicro Worry Free Business Security Portal for multiple companies.
• Development of Service Delivery plans based on a road map provided to the management.
• Project planning and execution.
• Policies implementation via Group Policy Management.

·   Provide IT services to USA based companies and manage 1500+ nodes on              domain environment of windows OS 2012R2 & 2016.
·   Provide IT services to USA based companies and manage 1500+ nodes on              domain environment of windows OS 2012R2 & 2016.
·   Manage virtual machines (Hyper-V) and physical machines on domain                      environment.
·   Provide support to all 1500 USA based users Related to MS Office suite, Printing,      Adobe products, Email Issues, network issues Different types of client-based            software.
·   Talk with users on call and take session by using ConnectWise control if needed         and resolve their issues.
·   Co-ordinate with Microsoft office 365 support in office 365 critical issues.
·   Managing different Roles Active Directory, DNS, DHCP, WDS, Print, Hyper-V, File      server.
·   Deploy different types of Group policies on different companies according to            requirement.
·   Assist Deployment Manager in different kind of Microsoft and network related          issues.
·   Assist deployment Manager to ensure more than 95% computer compliance.
·   Create new user mailboxes and assign the license accordingly.
·   Manage 2000+ mailboxes on user’s mobile on mobile devices.
·   Configure windows servers in the new companies.
·   Trouble shoot and resolve all types of network related issues of all users (wireless and wired).
·   Assist Senior network administrator to Resolve Critical Network related issues.
·   Provide all kind of IT Support to 1500+ users remotely with no delay
·   Provide Support a large number of users across several site.
·   Managing network operations having Quality of service and service provider            failover features and achieved service level targets.

·   Manage Domain environment, Network of windows-based machines (300+ nodes) on windows server 2012R2.
·   Manage Active Directory, DNS, DHCP, WDS, Hyper-V, File server.
·   Assist Microsoft Manager to upgrade all Windows servers at Lahore site from 2008 to 2012R2.
·   Assist Microsoft Manager to ensure computer compliance with at least 95% over       the Network.
·   Defining, Implementing and Managing Network Access Policy.
·   Create user mailboxes and assign license according to requirement.
·   Provide incremental backup to some managers and VP level users of their data.
·   Configure and Manage 400+ mailboxes on user’s mobile devices.
·   Managing Rack Mounted servers. (Dell Power Edge R710).
·   Migration On-Premises exchange to exchange online.
·   Troubleshoot and resolve all types of network related issues for all users (wireless and wired).
·   Assist network administrator to resolve critical network related issues.
·   Upgrade wireless network and deploy 10 new Cisco APs and wireless controller.
·   Manage wireless network using wireless controller.
·   Provide IT support to 300+ users with no delay.
·   Lead the IT support team of Lahore site.
·   Provide support to many users remotely.
·   Responsible for conducting all business meetings at site level.
·   Managing complex datacenter operations with zero downtime.
·   Managing network operations having Quality of service and service provider failover features and achieved service level targets.

·   Manage and support to 70+ users’ domain environment.
·   Installation and configuration of Microsoft window XP/7/8.1/10.
·   Assist IT head in different networks and system administration activities.
·   Manage gigabit network environment.
·   Installation of windows server 2008R2.
·   Installation and configuration of windows server 2008 active directory, DHCP, DNS, Exchange 2010, File Server.
·   Installation of switches and hub in LAN environment.
·   Managing, trouble shooting and monitoring the LAN environment.
·   Installation and configuration of Standalone and network printers.
·   Managing and maintaining Active Directory and group policies on Server 2008 R2.
·   Manage the network failover.
·   Manage documents and IT related inventory.
·   Install and configure different kinds of adobe software (premiere, photo shop, illustrator, aftereffects)

Plan, Design, install and upgrade the network of 100+ users according to demand.
Working on LAN, WAN.
Configuration of server machines and client machines.
Make sure Printing for students, faculty, and management through print server.
Configuration of Biometric attendance machine.
Manage all the students in labs, troubleshoot and fix their system level and network level problems