As a Career Counselor I evaluate clients' background, education, and training, to help them develop realistic goals.Use aptitude and achievement assessments, to help clients evaluate their interests, skills, and abilities.

• To manage All categories: Skin Care, Fragrances, Colour Cosmetic, Personal & Hair Care, Accessories and Wellness.
• Finding ways to maximize individual performance and motivation in the teams to help the business thrive and succeed long term.
• Our accumulated knowledge and experience has been gathered into one dedicated Product Marketing- & Communication team.
• Complete Targets with Sell max number of Products monthly basis.
• Take Ownership and doing product marketing as well.

• Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
• Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

• To Response to customer's queries through sms chat 3111.
• Have been recently moved to DST (Digital support/social media team), communicating people from around the world using Mobilink services and sorting their issues

• Reporting to Team Lead and Team coordinator for my own KPIs to stand ahead in the monthly performance-sheet.
• Dealing with some extra duties assigned by Team Lead to further polish the areas of expertise and learn-how-to-coordinate-inter-departmentally.
• Help new-hires and some old team mates regarding product knowledge, call flow and system usage.
• To follow up on all the activities sent by Team Leader and share team workload.
• Responsibilities include providing support to customers regarding their issues with cellular services as well answering customer queries.
• Reviewing and evaluating weekly KPI achievement and producing a spreadsheet after every two-or-three-days.
• Corresponding with quality department to change SOPs, give feedback to quality standardization department to standardize different SOPs.
• Corresponding with other department, mediatory between concerned department and customer.
• To answer phone calls with politeness and enthusiasm. Provided professional and friendly customer service, greeted all customers, and resolved all inquiries and
complaints in a prompt manner to ensure client satisfaction and retention.
- Administered the day to day operations of the Customer Service department and offered 24/7 support for a variety
of clientele ranging from individuals to substantial business and commercial clients.
- Proficiently and professionally responded to customer and sales representatives questions pertaining to package
details, product availability, price, products and services, procedures and policy.
- Expertly submitted requests to the departments to prevent re-occurring issues and recommend improvements in
the procedure. Acted as a resource in resolving customer issues by utilizing best practices in customer care.
- Positively contacted call center to response a wide variety of customer service inquiries by email and telephone.