My core responsibilities are:
• To manage accounts by supervising & auditing payment postings and details.
• Payment receiving & bank deposits with proper record maintenance.
• Preparing Invoices, Voucher postings & daily cash statement preparation.
• To calculate Taxes, e.g. GST, WHT / I-Tax.
• To counter check calculations & monthly GST submission to eFBR portal.
• To calculate Taxes with details for fiscal year I-Tax submission.
• To maintain customer’s ledger with proper follow-up.

Mobilink (Floor Coordinator) Special Assignment, Islamabad, Pakistan

•Managed floor operations with over 200 employees on daily basis for smooth services and complaint handling; ensuring customer satisfaction and identification/escalation & resolution of problems.
•Prepared statistical analysis reports of the contact center and also the comparisons among other centers nationwide.
•Analyzed and discussed performance statistics with teams and provided feedback for KPIs management on regular basis.
•Performed as Contact Center’s POC for coordination among nationwide operating units of the company.
•Prepared training clusters for my teams, containing modules of product knowledge and general exercises for their grooming and development.
•Structured performance improvement programs for weak performers, including guidelines and steps for attaining better results.
•Obtained training from external trainers/training companies and trained internal teams on those programs.

Being a People Manager my core responsibilities are:
• To supervise & lead the team, so that predefined KPIs & goals may be achieved.
• To do SWOT & Comparative analysis of individual team members on monthly basis.
• In case of any critical problem/concern; Investigate and prepare action plan.
• To prepare plan for improvement of communication skills of team members.
• To do live monitoring of quality & productivity of team.
• To live monitor WFMS adherence exceptions and approvals.
• To identify week areas & prepare improvement plan for individuals.
• To ensure customer & intra team satisfaction by investigating & solving their problems.

My core responsibilities are:
•To look after my team as Acting Team Lead
•Be the best and vibrant team player.
•Try to minimize team adherence issues and maximize team efficiency.
•Providing knowledge & material of CS training to the team members.
•Organizing e-mails & other helpful material in such a manner, so the information can be accessed within the blinking of eye.

Worked in Investigation and Resolution Unit (IRU)
(with A, A+ performance)

Being a vibrant Team member of Investigation & resolution unit: Cases were routed to individuals including my self.
I was responsible to probed & investigate customer's issue/problem.
Use different tools/portals for detailed investigation.
Call back the customer to provide ultimate remedy.
Then do complete followup with customers feed back.
At each shift end; generate report for submission.

I was responsible for:

• Professional System installations for National and International Seminars/Conferences, including High Resolution Multimedia Projectors, Large Screens, Wireless Sound Systems, Audio Video Recording setup and Computer Networking.

• Research, procurement, verification, IT-training and demonstration of new equipment/technology to the clients.

• I also had been responsible for working & providing latest Audio Visual facilities to Mobilink in seminars and conferences and other events.

My core responsibilities are:

•To arrange & organize meetings, conferences & demonstrations including logistical support. (Event Management)
•To do research and analysis of specific issue.
•To prepare routing investigated reports.
•To provide assistance & support in problem solving, project planning and management.
•To perform miscellaneous job-related duties as assigned.
•To assists in the supervision, coordination & completion of special projects, as appropriate.
•To coordinate the disposition and/or resolution of individual problems and disputes as they arise.

My core responsibilities were:

• Administrative control of booking schedules of presentation facilities i.e. Multimedia projectors, wireless sound systems, large screens, computers, ISIS (Integrated Simultaneous Interpreter System) and professional audio/video setup.

• I take & manage the booking-orders form different clients e.g. Ministries, NGOs, Private Organizations, etc and depute my staff to carry out the task.

• I also prepare and run presentations for our valued clients in National/International Seminars/Conferences