As an Experienced Presales and Operation Specialist, my career objective is to leverage my skills in IT industry business process, negotiation, sales, customer relationship management, and pricing strategy to drive business growth and achieve organizational success. I am dedicated to delivering innovative solutions that meet the needs of clients while optimizing business processes and maximizing profitability. By building and maintaining strong relationships with customers, vendors, and internal stakeholders, I aim to make a positive impact on the overall benefit and growth of the company that I serve.
● I m handling the entire projects, which includes creating the Bill of Materials (BOM) for the system or network infrastructure upgrade, negotiating special pricing with vendors, generating the quote, processing the order, and delivering all the items along with their respective licenses.
● I collaborate directly with representatives from Fortinet, Cisco, Aruba, and other vendors to obtain special pricing for the BOM projects involving switches, firewalls, servers, access points (APs), and storage.
● To facilitate the implementation of Microsoft Sentinel in collaboration with the SOC team, including exploring licensing options, negotiating pricing, and finalizing the purchase to enhance security operations.
● Expertly handled the procurement and management of Microsoft 365 licenses for clients.
● Researching and evaluating potential suppliers for IT products and services.
● Providing technical support to the sales team during the pre-sales process.
● Conducting product demonstrations and presentations to potential customers.
● Negotiating contracts and pricing with Partner Vendors.
● Analyzing the organization's IT needs and making recommendations for purchases.
● Maintaining relationships with Distributors ( INGRAM ,TDSYNNEX, CDW, B&H , ARROW and many others )and monitoring their performance.
● Collaborating with internal stakeholders, such as IT teams and budget holders, to determine purchasing priorities and needs.
● Managing the procurement process from start to finish, including order processing and delivery tracking.
● Working on ERP systems, Connect Wise and QuoteWerks systems to provide overall support to the Sales & Procurement process for the customer.
● Staying up-to-date with industry trends and new technology developments to inform purchasing decisions.
● Creating and delivering proposals and technical documentation.
● Collaborating with product management, engineering, and other teams to develop customized solutions for customers.● I m handling the entire projects, which includes creating the Bill of Materials (BOM) for the system or network infrastructure upgrade, negotiating special pricing with vendors, generating the quote, processing the order, and delivering all the items along with their respective licenses. ● I collaborate directly with representatives from Fortinet, Cisco, Aruba, and other vendors to obtain special pricing for the BOM projects involving switches, firewalls, servers, access points (APs), and storage. ● To facilitate the implementation of Microsoft Sentinel in collaboration with the SOC team, including exploring licensing options, negotiating pricing, and finalizing the purchase to enhance security operations. ● Expertly handled the procurement and management of Microsoft 365 licenses for clients. ● Researching and evaluating potential suppliers for IT products and services. ● Providing technical support to the sales team during the pre-sales process. ● Conducting product demonstrations and presentations to potential customers. ● Negotiating contracts and pricing with Partner Vendors. ● Analyzing the organization's IT needs and making recommendations for purchases. ● Maintaining relationships with Distributors ( INGRAM ,TDSYNNEX, CDW, B&H , ARROW and many others )and monitoring their performance. ● Collaborating with internal stakeholders, such as IT teams and budget holders, to determine purchasing priorities and needs. ● Managing the procurement process from start to finish, including order processing and delivery tracking. ● Working on ERP systems, Connect Wise and QuoteWerks systems to provide overall support to the Sales & Procurement process for the customer. ● Staying up-to-date with industry trends and new technology developments to inform purchasing decisions. ● Creating and delivering proposals and technical documentation. ● Collaborating with product management, engineering, and other teams to develop customized solutions for customers.
Skills: tdsynnex · CDW · BOM creation · Microsoft Office · Azure Sentinel · cisco · Fortinet · fortigate · Cisco Meraki · Microsoft Azure · Microsoft 365 · SIEM · Strategic Sourcing · Order Management · Presales · Analytical Skills · Negotiation · Project Management
Act as a trusted business advisor to the customer and utilize the knowledge of products, technology and services to help customers grow and thrive.
Building & Maintaining a direct relationship with the Hard deck customers. Worked as Clients Ops Specialist for SENTARA HEALTHCARE and BON SECOURS MERCY HEALTH.
Direct communication with the corporate Account Executives and Managers, Monitoring
Account and performance, timelines and reports on these regularly to the account director
and the client.
Understanding the business profile and needs of the clients portfolio and representing them
internally and fulfilling their needs. Ensuring a smooth transition of orders to the order
processing team as they are received from the customer.
Awareness, monitoring and proactive follow-up throughout the operations from sales to
procurement.
Acting as an external and internal facilitator for any ad hoc escalations and queries related to
the customer account & identifying and resolving issues before they arise.
Working on CRM,SERVICE NOW & ERP systems to provide overall support to the Sales & Procurement process
for the customer.
Work collaboratively with other vendors and manufacturers like Adobe, Microsoft, VMware,
Symantec & Cisco to ensure the best solution for the client's needs. Manage the day-to-day relationship with clients, building and maintaining strong working
relationships. Ensuring client satisfaction by providing added value services to the customer.
Chase orders and lead times from our internal or external support functions. Process quotes and orders , Coordinate and Raise bids.
Managing the relationship with hundreds of hardware manufacturers and software publishers including our top tier partners.
Cost Benefit Analysis and marginal analysis on opportunities ensuring profitable decision making.
Working with top tier manufacturers (HP, Dell, Microsoft, Cisco, Lenovo, APC, Symantec, VMware, IBM, etc.) to help sales in closing deals and getting the best pricing possible.
Working with sales, to register NBOs and big deals, Smart Quotes, finding out replacement parts, providing sales with manufacturers field reps and contact info.
Analyze and administer pricing requests per pricing process, including additions/changes/deletions of products from existing price lists, new customer price lists, transfer pricing setup and maintenance, intercompany transfers, and price adjustments and update their status to Account Manager in timely manner.
Manage contract/agreement process by distributing price adjustments and contract renewal notices, price adjustment letter templates, and historical purchase data to the sales team and leadership.
Regulating & Supervising Operational aspects of Projects / Operations / Logistics / Freight Forwarding
Ensuring Proper Management & Reporting of Assigned Project Segments.
Plan, Organize, Supervise, Report, and Follow-up the Project in accordance with the approved PMP.
Supervising in Internal Resources / Third parties / Vendors for the Management of Projects.
Integrated & Holistic Management of Foreign Delegates.
Direct, Optimize and Coordinate Full Project Cycle.
Maintenance & Management of DSR
Planning & Management of Complete Shipment Process Related to Air / Sea / In Land Transit.
Planning / Monitoring and Tracking of Shipments / Fleet / Resources / Demand / Capacity.
Coordination with Domestic Regional Offices & International Offices of Deugro Network.
Scheduling / Planning / Conducting Route Surveys & Writing Observational Reports.
Developing Exceptional Relationships with High Valued Accounts.
Ensuring Coordination & Supervision in Operational Auditing.
Negotiation & Management of Sub Contractors & Vendors.
Coordination and communication with Client & Management on Project HSE issues.
Coordination with Carriers for Ocean/Air Freights and other occurring charges.