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خلاصہ
divpI've professional experience in Information Technology & Mobile industry almost more than 7 years, Currently working with Retailigence PVT (LTD) as Business Development and Product M&T Head./p
pPreviously I have worked for VIVO Smartphone as a Training & Services Manager and also work experience with OPPO Pakistan as service engineer and product testing analyst .Strong and expert skills in IT industry Mobile hardware and software quality testing and hardware software troubleshooting .Good communication and management skills./p
pB2B and B2C Sales Dynamic and motivated professional with a proven record of generating and building business Managing projects from concept to completion/p
pSkilled in building cross-functional teams, demonstrating exceptional communication skills making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentation/p
pTo work in an organization that requires dedication and hard work from individuals and in return offers an environment for continuous knowledge and skill development./p/div
پراجیکٹس
تجربہ
Business Development & Project Manager
Resolved conflicts and negotiated mutually beneficial agreements between parties. Developed team communications and information for meetings. Supervised work of employees to keep on task for timely completion. Used critical thinking to break down problems, evaluate solutions and make decisions.Specializing in providing local insights into mobile handset, broadband &telecomStrategy, Marketing, Distributions, Retail Mapping &Technology innovation.
After-sales Manager
Managed all service centers across Pakistan, hiring and training of staff and implement company policies to ensure quality customer care. Provide facility to all service center maintain 6s accordingly to factory Standard ,ensure to maintain all internet service, CCTV and other all appliances operational all the time for regular service. Evaluated success oftraining programs and recommended improvements to upper management to enhance effectiveness. Reviewed and edited all training materials for accuracy and company policy compliance, prepare training of new launch devices and deliver to technical team. Check and maintain sufficient Spare Parts stock in the logistic department. Manage, mentor, and inspire service centers engaged in repairing and maintaining. Formulate and implement plans to achieve technical requirements, scheduling, and contract commitments. Prepares technical proposals. Escalating cases Direct to R&D team for all VIVO products hardware failure & Software bugs
Service and Testing Engineer
Responsible for Manage service center and all routine task check record all all daily recieving device and their status , check dispatch details and inventory report. Manage and maintain Service Center assets update their records . Diagnosing and troubleshooting of Hardware and Software of all OPPOProducts.Software testing and quality assurance, testing includes EMMC testing andRAM performance valuation. Expertise on Flash tool And Different Testing Modules. Testing and monitoring the ESD area with help of testing tools . Testing Beta softwareversions of new product releases, identifying bugs, performance issues, and reportingthe detected issues to development teams in HQ. Performed maintenance duties for all the repair devices at a service center. Performingdiagnostics and repair of OPPO mobile phones at L1, L2, and L3. Managed Service center daily routine work and maintain records of all activities, Assigned task to team and collect results forward to HO before deadline
