1. ہوم
  2. عوامی پروفائل

خلاصہ

I am highly skilled operations management expert with over 13 years of professional management, customer services, trainings, priority customer complaint management, call center management, operations management, collection, recovery and administration experience of banking & retail sector. Possessing strong commercial acumen - expertise in transforming analytical results into actionable & business relevant recommendations

پراجیکٹس

Unison System Launch
Bank Alfalah Contact Us Revamp
Complaint module (Unison) UAT and Launch
Credit Centralization
IVR UAT

تجربہ

کمپنی کا لوگو
Manager Customer Experience
Bank Alfalah Limited
فروری ۲۰۱۹ - موجودہ | Islamabad, Pakistan

Managing Customer Experience of branches (North regio)

کمپنی کا لوگو
Assistant Manager
Citibank
مئی ۲۰۰۴ - مئی ۲۰۱۲ | Karachi, Pakistan

Was responsible fir different roles, described in cv

تعلیم

Mohammad Ali Jinnah University
بیچلرز, , BS‎
Computer Science
CGPA 3.15/4
2004

پیشہ ورانہ مہارتیں

ماہر Bank Management
ماہر Banking Companies Ordinance
ماہر Commercial Retail Banking
متوسط Complaint Management
ماہر Customer Analysis
ابتدائی Customer Experience
متوسط On Call Support
متوسط Product Design
متوسط Project Planning and Execution
ماہر Relations Management
ماہر Trainings

زبانیں

ماہر سندھی
متوسط اردو
ماہر انگریزی

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