Principle Duties:

• Troubleshoot problems or issues and provide meaningful feedback to co-workers.
• Understands all critical processes and tools for aligned group. Reviews process documentation & actual work done; shadows and/or performs certain duties in department workflow in order to identify problems or opportunities to improve content collection in areas of timeliness, accuracy, relevance, comprehensiveness, and efficiency. Identifies & addresses procedure/documentation & training deficits.
• Begins analysis to uncover the root causes of complex problems. Proposes solutions in partnership with Process, Project &/or Managers. Ensures that proposed solutions address the root cause and add value to stakeholders.
• Supports the department-level prioritization & implementation groups’ process & initiatives. Where appropriate, identifies alternate approaches and combines/elevates multiple issues to gain efficiency.
• Supports the requirements engineering process for all group-related initiatives; obtains and maintains buy-in for proposed solutions; proactively manages risks in stakeholder satisfaction. Works with Managers to ensure development & implementation of solutions in a timely fashion.
• Collaborates with Managers & Department Heads/Experts from other groups to identify & execute on shared/cross-department initiatives.
• Increases knowledge of SNL systems and data collection best practices; Participates in training initiatives & increases knowledge of formal & informal Business Process Management disciplines; supports the dissemination of subject matter expertise throughout all levels in the group.

Principle Duties
• Capture comprehensive information on the data tracked by Capital Markets.
• Keep up-to-date in knowledge of industry.
• Provide input and ideas for new collection methods and product enhancements related to the Capital Markets.
• Review feedback involving content to help correct errors and establish or refine procedures and processes to improve accuracy.
• Keep up-to-date on industry trends and reporting standards.
• Troubleshoot problems or issues and provide meaningful feedback to co-workers.
• Understands all critical processes and tools for aligned group. Reviews process documentation & actual work done; shadows and/or performs certain duties in department workflow in order to identify problems or opportunities to improve content collection in areas of timeliness, accuracy, relevance, comprehensiveness, and efficiency. Identifies & addresses procedure/documentation & training deficits.
• Begins analysis to uncover the root causes of complex problems. Proposes solutions in partnership with Process, Project &/or Managers. Ensures that proposed solutions address the root cause and add value to stakeholders.
• Supports the department-level prioritization & implementation groups’ process & initiatives. Where appropriate, identifies alternate approaches and combines/elevates multiple issues to gain efficiency.
• Supports the requirements engineering process for all group-related initiatives; obtains and maintains buy-in for proposed solutions; proactively manages risks in stakeholder satisfaction. Works with Managers to ensure development & implementation of solutions in a timely fashion.
• Collaborates with Managers & Department Heads/Experts from other groups to identify & execute on shared/cross-department initiatives.
• Increases knowledge of SNL systems and data collection best practices; Participates in training initiatives & increases knowledge of formal & informal Business Process Management disciplines; supports the dissemination of subject matter expertise throughout all levels in the group.